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Kidd

Can I Get A Refund Please?

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Okay so I bought this device because I was in the market for an HD Capture card and I saw the price compared to its competitors.I bought this card last Friday and when I recieved it on Monday. I was dissapointed.The card is great don't get me wrong I would love it if it worked.Let me get this started by saying I play on a monitor.A gaming monitor I should say.It only has a DVI input.So tell me why I can't use an Amazon Basics HDMI to DVI cable with this card? It works fine with my PC and my Xbox.But when I plug it into the card it does not work!Before you say connect the HDMI to a TV.NO.I choose to play on a monitor because of the smoothness and no lag.Now the software is another thing.IT SUCKS! Freezes 9/10 times! The livestream feature is awesome....if it worked! Oh and I can't use this with Xsplit,which is my preferable streaming software.All I'm asking for is a refund.I'm utterly dissapointed in Roxio at this point.

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Okay so I bought this device because I was in the market for an HD Capture card and I saw the price compared to its competitors.I bought this card last Friday and when I recieved it on Monday. I was dissapointed.The card is great don't get me wrong I would love it if it worked.Let me get this started by saying I play on a monitor.A gaming monitor I should say.It only has a DVI input.So tell me why I can't use an Amazon Basics HDMI to DVI cable with this card? It works fine with my PC and my Xbox.But when I plug it into the card it does not work!Before you say connect the HDMI to a TV.NO.I choose to play on a monitor because of the smoothness and no lag.Now the software is another thing.IT SUCKS! Freezes 9/10 times! The livestream feature is awesome....if it worked! Oh and I can't use this with Xsplit,which is my preferable streaming software.All I'm asking for is a refund.I'm utterly dissapointed in Roxio at this point.

 

 

 

Online (Return Merchandise Authorization) RMA Policy

 

 

Available in North America only.

 

For product returns in other regions, please call your nearest Customer Service Center.

 

Corel only accepts returns on software purchased from Corel directly, either from our E-Store or via our Customer Service Centers. For software not purchased from Corel (local retailer, reseller, contractor, mail order, internet electronic reseller and others), please follow the Return Policy of the vendor you purchased from.

 

Please read the following:

  • Requests must be made within 30 days of your purchase from Corel.
     
  • Corel does not refund original shipping costs.
     
  • Shipping and handling costs to return your product to our warehouse remains the responsibility of the customer.
     
  • Returns must be made to our warehouse by using a traceable shipping method. Corel is not responsible for lost, destroyed, misdirected, postage due, or delayed mail.
     
  • Returned product must include all related media and manuals (failure to comply may result in lack of refund). The software must be uninstalled from your computer and any storage devices and you must delete back up copies.
     
  • Returned package MUST be labeled with the Corel assigned RMA (Return Merchandise Authorization) Number and sent to the address stated in the instructions you will receive.
     
  • Please allow up to 4 weeks to receive your refund.
     
  • Refund will be issued in the currency in which the product was purchased.

IMPORTANT NOTE: Please do not send your product back without receiving an RMA Number. Products returned without an RMA Number will not be credited back. Our warehouses do not accept items without a valid RMA Number and Corel cannot be held responsible for lost items.

 

Product NOT ELIGIBLE for Returns in North America:

  • OEM Software (purchased separately or pre-loaded on a personal PC by Product manufacturer, or included with a hardware purchase).
     
  • Product obtained through Corel's Licensing Programs (please check with your Reseller/Distributor for their Return Policy)
     
  • Trial evaluation software.
     
  • Software won as a prize.
     
  • Product obtained as Not For Resale (NFR).
     
  • Products purchased through Reseller/Retailer/Contractor. Please co-ordinate your request with the Corel Value Added Reseller (VAR) Program.
     
  • Products not purchased directly from Corel.
     
  • Transactional Licenses and Maintenance purchases.
     
  • Wacom Cintiq products.
     
  • Software Download Insurance.
     
  • Shipping fees.

If you meet the above eligibility criteria and agree to the terms, please visit www.corel.com/return for the return/credit request form. We will review your request. Once approved, our Returns Coordinator will assign you an RMA Number and email complete instructions on how to return your product.

 

 

 

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Do I go to the corel website? I have filed refunds on the roxio site and gotten no where.

 

When did you file them?

 

Corel says call Customer support for a RMA!

 

All on line vendors I have dealt with you need a RMA to return merchandise.

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