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No Signal

wongl0786

Asked by wongl0786,

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wongl0786 Rookie

wongl0786

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Hello everyone. For the past few weeks, I've been using my Roxio Game Capture HD Pro to capture my video for my wii. I've been using component cables for the input and hdmi for the output. For the past few weeks, it's been working well and the quality has been excellent. However, when I turned on my wii today, nothing showed up on my tv and the roxio capture said I had no signal. At that time, I took the component cables out of the input for the roxio, and I plugged them directly into my TV. I turned on my wii and it showed nothing, which indicated that my component cables broke. This explained why there would be no signal. However, I substituted my backup set of component cables (That were tested and were found to work) and I turned on my wii again. This time, it showed the game play on my TV, but it still showed no signal. Does anyone know any solutions I could try?

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Jim_Hardin Digital Guru

Jim_Hardin

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Why would I laugh, doesn't everyone want a sweet little lamb for a frend...

 

I got a little lost trying to follow your 'wiring' descritption.

 

From the Source, What is going into your GameCAP?

 

Does a Wii have a setting for its' Output, where you have to choose the type of output it should use?

 

Honestly, it is looking more and more like the GameCAP is faulty... One other thing to lay to rest is to make absolutly sure you have the latest Driver and Updates for your Video Card!

 

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tbrewst Digital Master

tbrewst

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I can't say this positively but I'm not sure a DVD player or anyhting else will work with HDMi.

 

I tried hooking a Blu-Ray player to it and I got no signal with HDMI but when I switched to Component it worked just fine.

 

I'll have to do some more testing to see if that stands all the time.

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cdanteek Digital Guru

cdanteek

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I can't say this positively but I'm not sure a DVD player or anyhting else will work with HDMi.

 

I tried hooking a Blu-Ray player to it and I got no signal with HDMI but when I switched to Component it worked just fine.

 

I'll have to do some more testing to see if that stands all the time.

 

Because the BluRay player is a HDCP protected source using HDMI. Component being the analog hole.. ;)

 

Same as "An HDMI connection is not possible from the PS3 due to HDCP (Sony protected) video out."

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wongl0786 Rookie

wongl0786

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Why would I laugh, doesn't everyone want a sweet little lamb for a frend...

 

I got a little lost trying to follow your 'wiring' descritption.

 

From the Source, What is going into your GameCAP?

 

Does a Wii have a setting for its' Output, where you have to choose the type of output it should use?

 

Honestly, it is looking more and more like the GameCAP is faulty... One other thing to lay to rest is to make absolutly sure you have the latest Driver and Updates for your Video Card!

 

 

From the DVD Recorder, which is my alternate source I tested on, I connected component cables that connected the DVD Recorder to the input for the GameCap.The thing is that when I tested it, I had an HDMI cable connected from the GameCap output to the TV AND a component cable from the output of the GameCap to the TV. I tested using HDMI and Component as the source for the Capture Software, which produced the results in my previous post.

 

I do not believe that the Wii has a setting for its output

 

*Edit* I should mention that sometimes, for a period of time, my Roxio will work and will capture normally. I do not know why this happens.

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wongl0786 Rookie

wongl0786

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Why would I laugh, doesn't everyone want a sweet little lamb for a frend...

 

I got a little lost trying to follow your 'wiring' descritption.

 

From the Source, What is going into your GameCAP?

 

Does a Wii have a setting for its' Output, where you have to choose the type of output it should use?

 

Honestly, it is looking more and more like the GameCAP is faulty... One other thing to lay to rest is to make absolutly sure you have the latest Driver and Updates for your Video Card!

 

At this point, it looks like the GameCap is faulty to me to ;(. I can't even refund it because it's been 37 days since I ordered it ;(

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Jim_Hardin Digital Guru

Jim_Hardin

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I know this sounds dumb, but how would you try a different source. Would you take an HDMI/Component cable and attach one end to the alternate source while attach the other end to the input on the roxio?

No, not dumb at all!

 

Yes just like you describe, additionally if you can try some other cables ~ HDMI and Composite would be good too ;)

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wongl0786 Rookie

wongl0786

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I tried calling the number cd provided, and they said the warranty was 30 days even though the refund policy is also 30 days O_o

 

I even told them my whole situation and that I had been trying to fix it for 2 weeks by the forums. All they said is that the warranty and the refund policy expired and that the only thing I could do is call technical support. They didn't even show any type of flexibility :(. All they cared was that it was 42 days old and that 42 is greater than 30 :(

 

If this is what it has come to, I will be buying another one from Walmart when it completely breaks, and I will never be buying anything from the roxio online store. Period.

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wongl0786 Rookie

wongl0786

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Sorry to hear that but I can understand that when you work for someone, you must follow thier policies or you will fine yourself escorted off the premisis... :(

 

At least it is working for now and that is some ~ not a lot but something ;)

 

True ;). Looks like I will just use it to the max until it completely breaks ;)

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wongl0786 Rookie

wongl0786

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I've tried a DVD Recorder as an alternate source connecting component cables to the DVD Recorder and Input of the Roxio. I used AVI cables to connect my DVD Recorder to my TV, and I used HDMI for my output. Whenever I tested it, something strange happened. When I chose HDMI as the input on the capture (Which was how I physically set up), it showed no signal. However, when I used component, it showed a signal but produced warped colors like in my previous screenshot. My Roxio also had a light beside YPbPr but not HDMI. By the way, don't laugh at my screenshot because it was the only DVD I had to test ;)

 

error2.jpg

 

*Edit*: By the way, I should say that for a short period of time yesterday, my Roxio actually worked. I took a test recording, and it looked perfect. I tested it today, and I noticed that it would capture quite well when the screen on the Wii wasn't moving or was moving very slowly and subtly. When the screen constantly moved, the colors were messed up, the screen would freeze, and a variety of other problems would happen.

 

I should also say that occaisionally, after I open the Roxio capture software, it will sometimes not respond.

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wongl0786 Rookie

wongl0786

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That looks like you have your Component wires swapped??? Some manufactures take great latitude with the color :lol:

 

I can see you have the Software set correctly to Component but does your Wii require you to set it on the console for Output?

 

AND, have you tried a different Source like I suggested in Post #4???

 

I know this sounds dumb, but how would you try a different source. Would you take an HDMI/Component cable and attach one end to the alternate source while attach the other end to the input on the roxio?

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Jim_Hardin Digital Guru

Jim_Hardin

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That looks like you have your Component wires swapped??? Some manufactures take great latitude with the color :lol:

 

I can see you have the Software set correctly to Component but does your Wii require you to set it on the console for Output?

 

AND, have you tried a different Source like I suggested in Post #4???

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wongl0786 Rookie

wongl0786

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It's like a a dog chasing its' tail :lol:

 

What you want to do is try a repair but make sure you do it this way...

 

Unplug the device and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, you will have to reapply the SP1.1 for game capture.

 

Then turn your AV & Firewall back on and reboot.

 

That should do the trick ;)

 

I tried repairing it the way you suggested, but it still won't work :(.

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cdanteek Digital Guru

cdanteek

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What do you mean when you say "you will have to reapply the SP1.1 for game capture."?

 

What Jim means is most Roxio products revert back to what they were when you installed from the installation disc.

 

If you have a installation disc pre Sp1 check after the repair and see if Sp1 still shows under Help About This Software.

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wongl0786 Rookie

wongl0786

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It's like a a dog chasing its' tail :lol:

 

What you want to do is try a repair but make sure you do it this way...

 

Unplug the device and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, you will have to reapply the SP1.1 for game capture.

 

Then turn your AV & Firewall back on and reboot.

 

That should do the trick ;)

 

What do you mean when you say "you will have to reapply the SP1.1 for game capture."?

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