Hdmi-In Not Working

[elitenemesis]

thanx ahead of time for anyone that can help! well im having trouble with my roxio hd pro since i just got it i tried hdmi cables and the hdmi in seems to be bad the capture card wont recognize the input and it will start to lag and the preview screen gets blue squares that are flashing and moving, my tv just gets no imput or goes to 480p but in blue screen i have a good gaming laptop windows 7 with i5 and 2gb graphics so that should not be the problem. ohh and i know its just the hdmi input because when i use the component in to hdmi out it works perfectly accept i can only record in 720p but from hdmi in to hdmi out it does the blue screen thing i have tried multiple cables and setting with no luck just freezing. and yes i check that the input is hdmi and all that. if anyone has had this problem and fixed it could they please help?

[ogdens]

Sounds like you are hooked up to a PS3 . Only works with component.

[elitenemesis]

no im on xbox360 sorry about that

[ogdens]

When you are using HDMI from the Xbox, is that the only cable plugged in....and the setting is on HDMI.

[elitenemesis]

i have one hdmi going from my xbox to the hdmi input on the roxio and another hdmi from the roxio output to my tv and the usb cable to my pc.. even when i use component cables it shows i can switch my source to hdmi even though i dont have anything connected to the hdmi input. i think i might have gotten a bad cap card

[Jim_Hardin]

i have one hdmi going from my xbox to the hdmi input on the roxio and another hdmi from the roxio output to my tv and the usb cable to my pc.. even when i use component cables it shows i can switch my source to hdmi even though i dont have anything connected to the hdmi input. i think i might have gotten a bad cap card

No... it has the Provision to allow you to make mistakes

 

I have an AverMedia HD capture card and it allows me to set it to anything... Of course it won't work unless I choose the proper input, but it will let me screw up all day long

[elitenemesis]

so what do u think i should do to try and fix it or send it back to roxio?

[Jim_Hardin]

so what do u think i should do to try and fix it or send it back to roxio?

You can do that if you want but it might be better to pursue a couple of things before then...

 

Understand that the 'Lag' in the software capture window is normal... You need to use a second monitor to Play on while capturing.

 

Things to test: First, test it with a completly different Source!

 

Connect something with an HDMI output, like a BD or DVD Player and see how it behaves.

 

Second thing, is to open your Device Manager with the GameCAP unplugged.

 

Plug it in and note the change. There should be only One Entry for it and it should look exactly like this:

 

 

[elitenemesis]

i have tried what u said above and did the repair with the disk now all i get is a blue screen on my tv and a black sceen on my preview screen and it would freeze wen i click on settings on the roxio itself the hdmi light never turns on only ypbpr light stays on even with nothing connected to it

[Jim_Hardin]

and the pictue above???

[elitenemesis]

yep i get the same thing as the picture above.. should i try to just fully un-install my software and reinstall it without updating it? o u think its a hardware problem?

[Jim_Hardin]

Can't really say for sure, but if you are convinced it is a hardware issue, best to get the exchange moving along!

 

Keep us informed

[elitenemesis]

i sure will thank you for the help

[Jim_Hardin]

i sure will thank you for the help

I am sorry that we could not resolve it!