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Continuing Burning Problem


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Jim

 

It turns out that I could complete a DVD music disc the first time I installed the software when I tried a second disc or project same problems come back as soon as I hit burn Roxio stops responding I've tried a few repairs a few reinstalls same problem, in addition now when I try and load Roxio 2012 the circle keeps turning and I cannot get into music audio the circle just keeps turning and at the top by help it says not responding I do not understand this nonfunctioning software that used to run fine I thought we had it fixed

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Jim

 

It turns out that I could complete a DVD music disc the first time I installed the software when I tried a second disc or project same problems come back as soon as I hit burn Roxio stops responding I've tried a few repairs a few reinstalls same problem, in addition now when I try and load Roxio 2012 the circle keeps turning and I cannot get into music audio the circle just keeps turning and at the top by help it says not responding I do not understand this nonfunctioning software that used to run fine I thought we had it fixed

 

You asked for Creator NXT refund correct?

 

You went back to your C2012 software?

 

If so someone will move this to the C 2012 forum.

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during the install process ofRoxio 2012Pros got to processing certificates and then hanged so I try to repair and it hung there toseems like no matter what I do this softwareis it will not install will not burn nothing; understand

 

I wrote the email asking for a refund Friday they have not responded to that email I started this because the original form was locked

 

I have a disk of creator 2012 and creator 2012 Pro 2012 at least installed but will not burn at first 2012 Pro would not accept the product key on the envelope they gave me a new key which worked but but hanged at processing certificates as I said no matter what I do this stuff does not work

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my original PC crashed my new PC I thought would be a better install but creator 2012 did not install I have a copy of creator 2012 Pro which I may try but the last times I tried it hung at processing certificates the new computer is a HP Pro

 

Post the installation log file.

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