C++ Runtime Error

[CNylander]

Hi, I recently purchased a Gamecap Pro HD. I installed the game cap software and when I start up the launch pad and chose "capture" I receive a C++ runtime error stating that the application has requested the runtime to terminate it in an unusual way. Trying to open edit and share gives me the message that I it is "unable to load skins".

 

I have spent a good 2 hours searching these forums as well as others looking for answers. I have tried multiple reinstalls and updating my gpu drivers but nothing is solving the problem

 

system specs

 

intel quad core q9550

nvidia gtx 465

Gigabyte EP45-UD3P motherboard

8gb RAM

Windows 7 home 64bit

over a tb of free hard drive space

 

Any help would be appreciated, thank you

[Jim_Hardin]

You have a bad install and re-installing it will do nothing!

 

You should be able to fix it up in 3 steps...

 

 

First: Unplug the Device and Download and run the

Revo

,

in Moderate Mode!

 

Next: Download and install

MSXML

 

Last: Turn OFF your Anti Virus and Firewalls then Install the Software...

 

Turn on your AV & Firewalls and reboot with your fingers crossed

[CNylander]

Thanks for the quick reply.

 

Unfortunately, I followed all the steps and still have the same error message.

[CNylander]

Should I keep the device unplugged when opening the program for the first time after the reboot or should I have connected it?

[Jim_Hardin]

Should I keep the device unplugged when opening the program for the first time after the reboot or should I have connected it?

Would not matter after the driver is in place

 

You will have to contact Support on this one ~ tab at the top.

 

Please let us know what you find out.

[Justinsipod3]

THANK YOU. You sir are a god

[Jim_Hardin]

THANK YOU. You sir are a god

Don't be silly!