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Distorted Preview Screen, Unable To Find Solution



Hi guys,


After getting cut and paste answers with Coral's customer service, I hope you may have some insight in my problem with the distorted preview screen with the Roxio Game Capture HD Pro.


Initially, this wasn't a problem but after about two days of getting the product I noticed the flickering in the preview screen. It was almost like a mirror image was running in the background, here is a screenshot that I managed to get to somewhat show the problem.




I have reinstalled the software multiple times, changed the USB port I plugged the capture device in, changed the cables, exchanged for a new Gamecapture HD pro, have triple-checked my video/audio drivers, run the Razer Game Booster with the instructions in the sticky thread on the forum, and still no fix :(. The odd thing is that when I actually capture, the recorded output does not show flickering.


The only thing I have noticed is that I cannot get back to the dialog box I remember seeing where I could choose my TV type(NTSC, PAL, etc). I click on the Tools-> Options in the Capture Media Import and get a dialog box showing video bitrate and hotkey settings. When I click on the Options button next to the input device, I get the same exact dialog. Where could it have possibly gone?


Also does anyone know if the uninstall of the Roxio Game Capture still leaves behind a "profile" or "configuration" file? The prompts when I initially had the software installed no longer show up between fresh installs.






P.S - My system log is attached.


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Judging from your log, your PC is MORE than capable enough to run the Roxio Game Capture HD Pro. If Razor game booster didn't work for you, then I would suggest running a virus scan. If that doesn't work, upgrade your graphics card driver and DirectX. I really wish Roxio had better software because this happens to me every now and then :(.

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