After getting cut and paste answers with Coral's customer service, I hope you may have some insight in my problem with the distorted preview screen with the Roxio Game Capture HD Pro.
Initially, this wasn't a problem but after about two days of getting the product I noticed the flickering in the preview screen. It was almost like a mirror image was running in the background, here is a screenshot that I managed to get to somewhat show the problem.
I have reinstalled the software multiple times, changed the USB port I plugged the capture device in, changed the cables, exchanged for a new Gamecapture HD pro, have triple-checked my video/audio drivers, run the Razer Game Booster with the instructions in the sticky thread on the forum, and still no fix . The odd thing is that when I actually capture, the recorded output does not show flickering.
The only thing I have noticed is that I cannot get back to the dialog box I remember seeing where I could choose my TV type(NTSC, PAL, etc). I click on the Tools-> Options in the Capture Media Import and get a dialog box showing video bitrate and hotkey settings. When I click on the Options button next to the input device, I get the same exact dialog. Where could it have possibly gone?
Also does anyone know if the uninstall of the Roxio Game Capture still leaves behind a "profile" or "configuration" file? The prompts when I initially had the software installed no longer show up between fresh installs.
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blkhatpersian
Hi guys,
After getting cut and paste answers with Coral's customer service, I hope you may have some insight in my problem with the distorted preview screen with the Roxio Game Capture HD Pro.
Initially, this wasn't a problem but after about two days of getting the product I noticed the flickering in the preview screen. It was almost like a mirror image was running in the background, here is a screenshot that I managed to get to somewhat show the problem.
I have reinstalled the software multiple times, changed the USB port I plugged the capture device in, changed the cables, exchanged for a new Gamecapture HD pro, have triple-checked my video/audio drivers, run the Razer Game Booster with the instructions in the sticky thread on the forum, and still no fix
. The odd thing is that when I actually capture, the recorded output does not show flickering.
The only thing I have noticed is that I cannot get back to the dialog box I remember seeing where I could choose my TV type(NTSC, PAL, etc). I click on the Tools-> Options in the Capture Media Import and get a dialog box showing video bitrate and hotkey settings. When I click on the Options button next to the input device, I get the same exact dialog. Where could it have possibly gone?
Also does anyone know if the uninstall of the Roxio Game Capture still leaves behind a "profile" or "configuration" file? The prompts when I initially had the software installed no longer show up between fresh installs.
Thanks,
Ali
P.S - My system log is attached.
RGC_Log_1272012_0.txt
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