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Roxio Creator Nxt Burn Disk Fails On Dual Layer Dvds Every Time

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I have just purchased and installed Roxio Creator NXT on my Windows 7 PC and am having problems trying to burn DVD+R DL disks. Every time I try to burn a dual layer disk it fails with a message saying "SENSE: 04 ASC: 09 ASCQ: 01 (command 35)

px.dll: 5.04.17.1"

Can anyone suggest what could be wrong? It is not the DVD Burner or the DVD disks at fault because I have another program that will burn them without a problem. I have tried writing at a slower speed but that didn't help.

What I am trying to do is burn movies to a dual layer DVD that are too long for a normal DVD.

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Hello,

 

Sense 04, ASC 09, ASCQ 01 is listed as "4 / 09 / 01 TRACKING SERVO FAILURE". It's an error from the burner drive, reporting that the laser assembly in the drive can't follow the track on the disc properly. It is normally a hardware problem independent of the Operating System and software that you're using, and usually appears when the disc has too much wobble. It is usually cured by getting better quality discs and burning at a slower speed.

 

I can't explain why you're seeing this error if other software can burn the discs without problem.

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Hi Brendon,

Thanks for your assistance. I have tried two different brands of disks and wasted about 40 disks so far. I guess that would indicate that it is a problem with the burner drive. I will look into buying a new burner drive.

John

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Hi John,

 

Well, 40 DL discs would be approaching the cost of a new drive, perhaps. However if you can still burn both layers of DL discs perfectly with other software on the same drive, then it can't be the drive and that's where the big mystery arises.

 

Brendon

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Hi again Brendon,

I tried this again after changing the quality to "Standard" instead of "Fit to Disk". It failed again but with a different message--

"Failed to start the image writing operation Error while burning image 80004003 Error while burning image".

John

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Hello John,

 

That one's a bit out of my league as I'm more educated on the hardware side. This topic on MajorGeeks might be relevant - http://forums.majorgeeks.com/showthread.php?t=158983

 

DLB at post #2 has some insights. I'd ignore the posts by Appzalien who is anti-Rxio, full of himself, and abusive towards the original poster but was proved quite wrong in the end. One of the reasons suggested by DLB is a faulty burner drive.

 

Regards,

Brendon

 

p.s. Anyone else with good suggestions please feel free to hop in on this one.

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Both errors your using MY DVD?

 

"SENSE: 04 ASC: 09 ASCQ: 01 (command 35) px.dll: 5.04.17.1"

 

"Failed to start the image writing operation Error while burning image 80004003 Error while burning image"

 

How long in play time is the movie your trying to burn to a DL DVD?

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Yes both errors were while using MyDVD.

The movie is about 2 and a half hours in length.

 

It is not the DVD Burner or the DVD disks at fault because I have another program that will burn them without a problem.

 

What other software program burns the same file to the DL disc's without a problem?

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The software that works ok to burn the dual layer disks is called Cyberlink Power2Go which came on a dvd that came with the LGCH10LS20 drive.

John

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The software that works ok to burn the dual layer disks is called Cyberlink Power2Go which came on a dvd that came with the LGCH10LS20 drive.

John

 

Then I would use that program to burn your DL disc instead of wasting 40 in the Roxio program.

 

If you still want to pursue it file a support ticket with Roxio Support.

 

http://corel.force.com/roxioAccess?lang=en_US

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John, you're using DVD+DL double-layer discs. I wonder if it would work under Roxio with a DVD-DL dual-layer disk instead. There was an issue with Creator and DL discs some years ago. I never had the resources to explore it.

 

The jump from the first layer to the second is done differently between + double-layer and - dual-layer discs, and if the software was flubbing the layer jump it might be sending the tracking servo into some no-man's-land - giving you the error you're seeing. If your Cyberlink software and the free ImgBurn software can burn +DL okay it might point the finger in another direction than the hardware.

 

Regards,

Brendon

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I'll burn one!

 

2 1/2 hour project in MyDVD Fit to Disc...

 

Any perticular Menu and are Chapter Menus (how many) in use???

 

I bought some WinData's +DL some time back (40¢) for just that purpose ;)

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Brendon,

I thought about trying DVD-R DL discs but I was unable to find any locally. I ended up buying a new drive to-day. My original drive is a LG CH10LS20 and was fairly expensive as it reads Blueray as well. I bought a Samsung SH-224BB/BEBE to-day for $20 and installed it.

Cheaper than buying another 50 pack of DVD+R DL discs.

Anyway I tried it just now and MyDVD was successful in burning a Dual Layer disc at 8X write speed and Fit to Disk. So it appears that my problem is solved.

It is a mystery as to why Cyberlink Power2Go would work with my LG drive and Roxio failed every time.

Thanks for everyone's answers to my request for advice.

John

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John,

 

I guess the guy at MajorGeeks had the right of it after all - a problem with the drive. These problems are tantalizing though, aren't they. Hints that it might be this or that, and in the end it's the other!

 

Thanks for letting us know what happened.

 

Brendon

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Anyway I tried it just now and MyDVD was successful in burning a Dual Layer disc at 8X write speed and Fit to Disk. So it appears that my problem is solved.

It is a mystery as to why Cyberlink Power2Go would work with my LG drive and Roxio failed every time.

 

If the same input file was used in both softwares yes it is very strange!

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