Its About My Installation.

[Jean-Guy]

Hello , my english is not very good but I will try to do my best.

 

I recently brought Roxio game capture HD PRO from Roxio website.

 

When I try to install it , I do everything that they told me to do then I enter my seiral number , everything looks fine but its get stuck in the middle of the installation its been 5 hour that i'm working on it but nothing work , sometime its get unstuck and its interrupt for no reason so I need to re install it and its still do the samething. my computer is good enought to be able to run it , I use windows 7 (64) I have antiviruse and firewall but I accept when they trying to use it .

 

is there anyway that you guys could help me out ?

Edited December 12, 2012 by Jean-Guy

[Jean-Guy]

If i need to add anything else just let me know

Edited December 12, 2012 by Jean-Guy

[Jim_Hardin]

Without your Log File it would be impossible to guess...

 

Look at THIS post for info on how to post them as well as a Compatibility Mode issue you might what to check on

[Jean-Guy]

I cannot send that kind of file is there any other way that I could ?

 

Error You aren't permitted to upload this kind of file

[Jean-Guy]

here we go. I got few of them but this one is my recently one.

GAMEHD_1X_Install.doc

[cdanteek]

I cannot send that kind of file is there any other way that I could ?

 

Error You aren't permitted to upload this kind of file

 

http://forums.support.roxio.com/topic/69563-getting-installation-log-files/

[Jean-Guy]

here is my log files

Roxio Log Files.zip

[ogdens]

Is your antivirus/firewall software running while installing the software?. If yes, turn them off till you have finished installing.

[Jean-Guy]

everything is off that why i don't understand why it dosen't work maybe i forgot to turn off something but Its seems like eveything is off.

[Jim_Hardin]

Not really the install log I was hoping to see

 

I just placed a posting showing how to get and post those type of files here...

 

Have a look HERE

[Jean-Guy]

can you check your private message plz ?

 

now when I try to install it its about to finish and is interrupy sudenly ..

Edited December 13, 2012 by Jean-Guy

[Jim_Hardin]

can you check your private message plz ?

 

now when I try to install it its about to finish and is interrupy sudenly ..

...and that is why we need you to post the log here

 

I do not do private troubleshooting. I prefer to do in the open forums so that others may benefit from the exchange.

 

I do appreciate how frustrating this can be

[Jean-Guy]

okay, is not the right file that I sent on my last post ?

[Jean-Guy]

I think its the right one

ROXIO_SETUP.zip

Edited December 13, 2012 by Jean-Guy

[Jim_Hardin]

yes Jean, that is the one!

 

Back I Post #3 I provided a link that covered getting and post the file as well resolving compatibility issues...

 

You log files indicate a compatibility problem and you will have to fix that before running Setup.exe

 

It is really easy, follow the link and scroll down to the pictures.

 

Give it a shot and let us know!

[cdanteek]

I think its the right one

 

Your logs show your Microsoft operating system as French - Canada are you trying to install RGC HD Pro in English?