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Its About My Installation.



Hello , my english is not very good but I will try to do my best.


I recently brought Roxio game capture HD PRO from Roxio website.


When I try to install it , I do everything that they told me to do then I enter my seiral number , everything looks fine but its get stuck in the middle of the installation its been 5 hour that i'm working on it but nothing work , sometime its get unstuck and its interrupt for no reason so I need to re install it and its still do the samething. my computer is good enought to be able to run it , I use windows 7 (64) I have antiviruse and firewall but I accept when they trying to use it .


is there anyway that you guys could help me out ?

Edited by Jean-Guy
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can you check your private message plz ?


now when I try to install it its about to finish and is interrupy sudenly ..

...and that is why we need you to post the log here ;)


I do not do private troubleshooting. I prefer to do in the open forums so that others may benefit from the exchange.


I do appreciate how frustrating this can be :(

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yes Jean, that is the one!


Back I Post #3 I provided a link that covered getting and post the file as well resolving compatibility issues...


You log files indicate a compatibility problem and you will have to fix that before running Setup.exe :huh:


It is really easy, follow the link and scroll down to the pictures.


Give it a shot and let us know!

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