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Installation - Zip File Corrupted - Crc Error


samgold
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Hello,

 

I purchased NXT Pro over the web and got a download link.

I have downloaded the install programs about 6 times now.

 

When I run the install of NXT Pro first download (there are two - one is called disk 2) RoxioCreatorNXTPRO_LC36AXD0R14 it starts but gives me an error

 

Zip: Damaged File

****/Data1.cab: Bad CRC Possible Cause: file transfer error.

 

As I said I have downloaded this multiple times. Fresh boot, no antivrus, no firewall etc.

 

I dont know what to do other than ask for a refund and go buy something else.

 

I dont know how to get to someone in technical support who can point me to the unzipped files so I can ftp them down.

 

Any suggestions?

 

Thanks

Sam

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Did you download so many times because it would not complete the download? It still sounds like it didn't complete. What was the file size of the downloaded file?

Have you tried to use a file extractor to see if the file will complete an uncompression of it?

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The download completed every time. There are 4 files in every download. I dont have the file sizes at this moment. I will have to do another download to get that.

 

I downloaded so many times, because I tried all the permutations of rebooting, firewall on and off, antivirus on and off.

 

Also because I thought that I might just get lucky one of the times.

 

Results - CRC error in Data1.cab

 

I tried unzipping the exe with 7 zip. it can open the .exe file, and list the contents just fine. 7 zip will start the uncompress and then reach Data1.cab. It will say there is a crc error. It actually said there was a crc error for 3 files named Data1.cab in different directories (on seemed to be music something). After that 7 zip just hangs. No output extracts.

 

I am hoping that Roxio can point me to a place that has these files and directories in a non exe non zipped format. I could easily download from there.

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Additional information about files and file sizes.

 

12/19/2012 12:01 PM 358,610,752 PSPX4_PF.exe

12/19/2012 12:00 PM 1,610,787,472 RoxioCreatorNXTPROContent_LD04AXD0PRO.exe

12/19/2012 11:57 AM 589,159,056 RoxioCreatorNXTPRODisc2_LE09AXD1FUL.exe

12/19/2012 11:54 AM 1,674,734,224 RoxioCreatorNXTPRO_LC36AXD0R14.exe

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I have contacted Roxio and they say their job is done in allowing me to download and I should contact tech support. However I cannot contact tech support because I cannot install anything, and I dont want to pay for premium support for something that I cannot install yet.

Catch 22.

 

I tried explaining to the Customer Service lady - but she said they were not trained for such things and I was sort of on my own. they could give me a refund - but that is not wwhat I want.

Sam

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Yesterday - Dec 18, 2012

 

Contact Digital River and tell them the download in corrupt.

 

If no one wants to help you?

 

30-day money back guarantee..

 

 

Returns and Cancellations

 

What is your refund policy? The Roxio store by Digital River offers a 30-day money back guarantee.

More questions? Back to Main Help Page

How do I request a refund? To request a refund, you must look up your order and then use the request a refund option to submit your request.

More questions? Back to Main Help Page

How do I cancel my order? If you chose to pay by check or money order and have not yet sent your payment, your order will automatically be cancelled after 30 days.

You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. Click here to submit a request to cancel your order.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.

More questions? Back to Main Help Page

When will my credit appear on my credit card? Your refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD).

More questions? Back to Main Help Page

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Just purchased this product (Creator NXT) via download. Having same issue and receiving the same error message (ZIP damaged: file.....Bad CRC. Downloaded the file a second time. File size was identical as the first file. Same error message when attempting to install. Has anyone been able to resolve the problem? Seems its been at least a couple of weeks since the error was first reported by another user?

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re-downloaded the Content file for the third time (twice last night, then just now). Unzip and install without error. The Content file name and size on today's download show as identical to the previous two. Who knows - just glad it's working. Thanks.

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re-downloaded the Content file for the third time (twice last night, then just now). Unzip and install without error. The Content file name and size on today's download show as identical to the previous two. Who knows - just glad it's working. Thanks.

 

Burn all of the downloaded files, to DVDs, before you lose them.

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