Will Not Recognize Any Vhs Players!

[bkochjr]

I recently purchased this product in order to transfer our home movies to our computer. Unfortunately, I have not yet been able to get the program to recognize any video streams. I've done the process ad nauseum and still no dice. I've used two different VHS player, three different cords, multiple VHS tapes (including the newest one I have as a test) as well as multiple USB ports on my computer. NOTHING works.

 

No, I did not hook this up prior to the software instillation.

 

Can anyone help or should I just get my money back?

[sknis]

It works fine when hooked up to any TV set and I'm not using S-Video. I'm using RCA Composite

 

1) Please update the video drivers from the AMD web site (here) . Yours are over a year old. Please double check that I have selected the right one.

2) Make sure the USB device is plugged into a USB port on the back of your computer. Those on the front or on a hub are not good enough.

3) Check Dell for any other updates.

[sknis]

If I can answer from the dxdiag file it is a Dell XPS 8300 desktop. The card is a AMD Radeon HD 6700 Series.

 

I may have given you a link to the laptop card. The correct link should be here.

 

Please answer CD's other questions.:

[cdanteek]

I do hear the sounds.

 

And please answer the other questions?

 

Exact name and model number of that PC?

[bkochjr]

I do hear the sounds. Also, I tried the AMD link again and I've attached the text that comes up.

[cdanteek]

I actually disconnected it so I could have a USB port in the back of my computer. Is there something else I need to do as well?

 

Your pic in post # 3 shows the web cam driver showing, right click it and click disable. To re-enable it right click on it and click enable.

 

Do you hear a system sound and see the two Roxio drivers show up in device manager when you plug the USB in? And when you unplug the device do you hear a sound and the two Roxio drivers disappear in device manager? Does the Roxio USB Device feel warm after its been plugged in for a while?

[sknis]

I actually disconnected it so I could have a USB port in the back of my computer. Is there something else I need to do as well?

 

Any way to try it at a friend's computer? It sounds like there might be a bad USB device.

 

Your drivers are not up to date; I looked unless you updated them AFTER I posted the link. I image that you knew the blu text were links. didn't you?

[bkochjr]

I actually disconnected it so I could have a USB port in the back of my computer. Is there something else I need to do as well?

[cdanteek]

I see you show a webcam. try disabling it.

[bkochjr]

1) Please update the video drivers from the AMD web site (here) . Yours are over a year old. Please double check that I have selected the right one.

2) Make sure the USB device is plugged into a USB port on the back of your computer. Those on the front or on a hub are not good enough.

3) Check Dell for any other updates.

 

I did all of these steps and it still doesn't recognize my VHS players. The AMD site said my drivers were up to date and the Dell updates had two urgent updates which were bluetooth updates. Those were installed, I restarted the computer and also used a back USB input to no avail.

[bkochjr]

It works fine when hooked up to any TV set and I'm not using S-Video. I'm using RCA Composite

[ogdens]

Does your VHS play ok when plugged directly into a TV?.

 

Are you using S-Video or RCA Composite cables.....(should not make any difference)?.

[bkochjr]

Yes, I have everything set up.

 

I have attached the requested text file to this message as well.

 

Thanks!

DxDiag.txt

[sknis]

Perhaps a photo or diagram will be good.

 

Also please post the results of a dxdiag evaluation of your computer. Remember to attach; not copy and paste. Follow these instructions (link)

[ogdens]

And the second question.....

[bkochjr]

Here's what I am showing.

[ogdens]

All we know so far is it doesn,t work....so we need more info in order to help you.

 

Please verify you show the 2 Roxio devices in the Device Manager

 

 

How have you got everything hooked up?