Problem With Update Manager

[GazzaNZ]

Hi all,

 

I've recently installed Easy VHS to DVD 3 plus which, as far as I have used it, seems to be working OK. The problem I have is each time I start up my computer the Roxio Update Manager fires up and tries to find a valid copy of installation package "UM.MSI". I've run it through the installation disc I have but the file it's trying to find isn't on the disc.

 

How do I either stop the update manager trying to find this non existant file or where can I get this file so the update manager can do it's thing.

 

Thanks in advance for any help you can offer.

 

Cheers,

Garry.

[Jim_Hardin]

Perhaps the easiest way would be to go into File - Preferences and clear the check mark by the 'Check for Updates' option.

 

 

Let us know if that works OK for you

[GazzaNZ]

Hi Jim,

 

Thanks for the reply. Unfortunately the "check for update" box isn't ticked. I assume ticking this box will check for updates when I start up Roxio Easy VHS etc. The problem I'm having occures while windows is starting up my computer so I guess maybe it's windows trying to find the Roxio "UM.MSI" file. Any ideas on how to cure it would be great?

 

Cheers,

Garry.

[Jim_Hardin]

OK, let's try a proper repair...

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc

 

Be sure you accept the offer to Check for Updates (if it appears, this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

Then turn your AV & Firewall back on and reboot.

 

I hope that will do it

[GazzaNZ]

Hi Jim,

 

Thanks again for you help. I turned off the firewall, AV etc and ran the repair option off the installation disk. When I re-booted the computer the same problem reappared. It's looking for the Roxio Update Manager Disc for the "UM.MSI" file.

 

I thought I might try an uninstall/reinstall but I suspect that'll bring the same problem as this file isn't on the install disc I have.

 

Cheers,

Garry.

[sknis]

Copied and pasted from the Kb articles:

• This can also be an error of the Update Manager unsuccessfully attempting to update itself. To update, remove this program using the Add/Remove Programs control panel. It will be called either "Roxio Update Manager" or "Sonic Update Manager". Then download the latest version and install.
  

• If you decide to permanently remove the Update Manager, it will not affect the performance of any Sonic or Roxio software currently installed on the system.
  

• If Update Manager fails to uninstall, corruption has occurred that prevents removal. You will have to manually remove Update Manager:
  
  • Go to My Computer --> C:\\Program Files\Sonic. If there is a folder named Update Manager, right click on it and select delete.
    
  • Browse to C:\Documents and Settings\<--user name-->\Application Data\Sonic and delete the "Update Manager" folder.
     
    NOTE: You may need to enable hidden files. Do this within Windows Explorer by going to Tools --> Folder Options -->View tab and select Show Hidden Files and Folders.
    

  [*]If your software was bundled with hardware, here are the solutions for the most frequented bundles. Sonic software is licensed and distributed by the manufacturers that it is bundled with. While Sonic provides support for the software, the manufacturer of the bundle is in charge of any updates and replacements.

  • Dell: Go to Dell's support site with your service tag number for any updates that your version of RecordNow may require.
    
  • Sony: You can get downloads for both MyDVD and RecordNow directly from these websites. Be sure that your software has been registered and is installed on your system:
    
    • MyDVD
      
    • RecordNow
      

  [*]HP/Compaq: HP and Compaq are in charge of any updates that may be required for RecordNow. Please contactthem for any available updates.

I removed update manager several years ago and never looked back.

[Jim_Hardin]

Thanks Steve!

[GazzaNZ]

Hi Steve & Jim,

 

Thanks for the advice Steve. That did the trick. Got rid of the problem. I'll look at downloading the latest version shortly.

 

Many thanks for your help guys and will keep in touch.

 

Cheers,

Garry.

[GazzaNZ]

PS to all,

 

Have a great Xmas and hope Santa is kind to you all.

 

Cheers,

Garry.