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Question

So I just installed Roxio Game Capture HD Pro software and everything seems to be working except when I stop capturing the gameplay the software prompts an runtime error. The captured video is saved even though the software must be restarted if I want to keep capturing gameplays.

 

runtimeerrora.png

 

My specs:

Windows 7 64-bit

Intel Core i7 950 @ 3.07Ghz

Ati Radeon HD 5700 series (resolution 1920x1080)

8 GB DDR3 RAM

 

I have tried to install and reinstall the software couple of times without antivirus. I have downloaded and installed newest version of roxio game capture hd. I have tried all recording options. I have Installed newest version of directX and everything but nothing seems to be working.

 

Okay new info. It seems like the "Recent Captures" section is the problem here. Because every time there is one recorded video file in that section it gives me the runtime error. If I click any of the buttons in that section it prompts the error but if I can succeed to remove the video from that section the program doesn't give me any errors even when I capture and stop capturing Xbox. But after one captured session there is always the "newest" captured video and it starts giving me the error again...

 

roxiogamecapturehdpro.png

 

So any ideas what to do next?

DxDiag.txt

Edited by SameX

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3 answers to this question

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The 'hourglass' icon indicates it is not a valid m2ts file...

 

Good ones look like this:

 

post-39730-0-65382800-1356440810_thumb.jpg

 

List your PC Specs, Video Card and setup.

 

Also, one more time, try the proper repair process:

 

Plug in the Capture device and Disable it in the Device Manager (Sound and Video Game Controllers)

 

Unplug the device and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc (download version - run Install)

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

Then turn your AV & Firewall back on and reboot.

 

Sometimes it takes a couple of trys for it to take ;)

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The 'hourglass' icon indicates it is not a valid m2ts file...

 

Good ones look like this:

 

post-39730-0-65382800-1356440810_thumb.jpg

 

List your PC Specs, Video Card and setup.

 

Also, one more time, try the proper repair process:

 

Plug in the Capture device and Disable it in the Device Manager (Sound and Video Game Controllers)

 

Unplug the device and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc (download version - run Install)

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

Then turn your AV & Firewall back on and reboot.

 

Sometimes it takes a couple of trys for it to take ;)

 

So I tried fresh install with the steps you suggested but still got the same problem. There was even the same "hourglass" video file neverthless I had removed the whole program already. Well after that I tried to repair the software with the steps you gave but it broke the software even more so that the program said that there was no connection at all even though everything should have been fine but when I changed the "quality" of the video it got the connection and started to give some pixelated video even with highest 1080p settings with bitrate of 15000 and I noticed that when I clicked options or anything the program stopped working and shut down. Well I removed and installed the software again and now I'm at the same point where I started. Do you have any other Ideas how to get this thing to work? I'm happy that I can capture Xbox normally but the runtime error is really annoying after the recording is done... I will also input my dxdiag.txt file to my original post if you are intrested.

Edited by SameX

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I suggest you take it up with Roxio Suport. (tab at the top)

 

If it were mine, I would format the drive and start from there ;)

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