Roxio Hd Pro Capture Software Help?

[TheNerdyGamer]

I am having issues with my Roxio HD Capture Card. I am sure that I installed the software correctly and that I have updated everything. When I hit the Capture button the preview will freeze and I get the message: A program has caused the problem... I am stuck. Please help

Edited December 25, 2012 by TheNerdyGamer

[Jim_Hardin]

Why are you using my Signature Block???

[TheNerdyGamer]

Its to show what I am using and can I get an answer please?

[bimicher]

Its to show what I am using and can I get an answer please?

 

You mean you have exactly the same computer systems and setup as Jim? I doubt that very much!

[TheNerdyGamer]

Can I please get an answer?

[cdanteek]

Can I please get an answer?

 

No answer, until you explain in detail what your problem is!

[TheNerdyGamer]

When I click capture the window will appear. Then two seconds later when I try to get my settings it freezes. I get a white screen and the window closes out. By the way I am runnning a XPS 15 laptop.

[cdanteek]

When I click capture the window will appear. Then two seconds later when I try to get my settings it freezes. I get a white screen and the window closes out. By the way I am runnning a XPS 15 laptop.

 

Sorry need more info on yopur PC.

 

Follow these instructions http://forums.support.roxio.com/topic/81985-identifying-your-computer-specs-and-computer-drivers-windows/

 

Posting the zip file in a post is the same as posting a pic instructions here, http://forums.support.roxio.com/topic/74120-posting-a-picturescreen-cap-on-roxio/

[TheNerdyGamer]

I am using a laptop. So does that mean i need to use a PC.

[TheNerdyGamer]

Can I get an answer to my previous question?