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Error When Trying To Install Roxio Game Capture Hd Pro Software


Zackmanrules
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Today I just got the Roxio game capture HD Pro for christmas. I was all excited to get it open and set it up. I got all the wires plugged in, but then when i put the disc in and gave it permission and selected my language and error came up like this:

"error attempting to read from the source install database: D:/CPDECODERPACK_GAME1X/CPCD.msi"

Then I hit ok and a few moments later another error came up like this:

"error attempting to read from the source install database: D:/GAME.../Roxio Game Capture HD PRO.msi"

I seriously have absolutely no clue what to do from here on out. I've tried everything I can find on this issue and none have worked so far. I really just want to start capturing and using this thing, so please help! Here are the Install logs if they are handy:

 

12/25/12 18:48:46 - Created folder for log files: C:\Roxio Log Files\Roxio Game Capture HD PRO\12-12-25 18-48\{ProductID}_{INSTALL_MODE}.log

12/25/12 18:48:46 - Installer version: 3.59.83a

12/25/12 18:48:46 - SetupDlg Started...

12/25/12 18:48:46 - Attempting to register CancelAutoPlay

12/25/12 18:48:46 - Registered AppID

12/25/12 18:48:46 - Registered CancelAutoPlay successfully

12/25/12 18:48:46 - Attempting to supress Windows Update

12/25/12 18:48:46 - Supressed Windows Update successfully

12/25/12 18:48:47 - Worker thread starting...

12/25/12 18:48:47 - Module filename: D:\Setup.exe

12/25/12 18:48:47 - Setup command line: "D:\Setup.exe"

12/25/12 18:48:47 - Operating System Information:

12/25/12 18:48:47 - Microsoft Windows 7 Home Premium Edition (build 7600), 64-bit

12/25/12 18:48:47 - Display Language id: 1033

12/25/12 18:48:47 - System Locale id: 1033

12/25/12 18:48:47 - User default ANSI code page: 1252

12/25/12 18:48:47 - User default OEM code page: 437

12/25/12 18:48:47 - .NET version(s) found:

12/25/12 18:48:47 - 2.0.50727.4927

12/25/12 18:48:47 - 3.0.30729.4926

12/25/12 18:48:47 - 3.5.30729.4926

12/25/12 18:48:47 - 4.0.30319

12/25/12 18:48:47 - MS XML was found on this system:

12/25/12 18:48:47 - msxml3r.dll.mui file version: 8.110.7600.16385

12/25/12 18:48:47 - msxml3.dll file version: 8.110.7600.16385

12/25/12 18:48:47 - msxml3r.dll file version: 8.110.7600.16385

12/25/12 18:48:47 - msxml3.dll file version: 8.110.7600.16605

12/25/12 18:48:47 - msxml3.dll file version: 8.110.7600.16723

12/25/12 18:48:47 - msxml3.dll file version: 8.110.7600.17036

12/25/12 18:48:47 - msxml3.dll file version: 8.110.7600.20728

12/25/12 18:48:47 - msxml3.dll file version: 8.110.7600.20862

12/25/12 18:48:47 - msxml3.dll file version: 8.110.7600.21227

12/25/12 18:48:47 - msxml3.dll file version: 8.110.7601.17857

12/25/12 18:48:47 - msxml3r.dll file version: 8.110.7601.16665

12/25/12 18:48:47 - msxml3.dll file version: 8.110.7601.22012

12/25/12 18:48:47 - msxml6r.dll.mui file version: 6.30.7600.16385

12/25/12 18:48:47 - msxml6.dll file version: 6.30.7600.16385

12/25/12 18:48:47 - msxml6r.dll file version: 6.30.7600.16385

12/25/12 18:48:47 - msxml6.dll file version: 6.30.7600.16723

12/25/12 18:48:47 - msxml6.dll file version: 6.30.7600.17036

12/25/12 18:48:47 - msxml6.dll file version: 6.30.7600.20862

12/25/12 18:48:47 - msxml6.dll file version: 6.30.7600.21227

12/25/12 18:48:47 - msxml6.dll file version: 6.30.7601.17857

12/25/12 18:48:47 - msxml6.dll file version: 6.30.7601.22012

12/25/12 18:48:47 - DirectX was found on this system:

12/25/12 18:48:47 - D3DX9_43.dll file version: 9.29.952.3111

12/25/12 18:48:47 - d3dx10_43.dll file version: 9.29.952.3111

12/25/12 18:48:47 - d3dx11_43.dll file version: 9.29.952.3111

12/25/12 18:48:47 - MSI was found on this system:

12/25/12 18:48:47 - msi.dll file version: 5.0.7600.16992

12/25/12 18:48:47 - Determining the base language

12/25/12 18:48:47 - Base language detected is 'ENU'

12/25/12 18:48:47 - Setting final install language TLA to 'ENU'

12/25/12 18:48:47 - Modified product list: GAMEHD_1X,GAMECAPHD_USB_X86,GAMECAPHD_USB_X64,DOTNETFX_40,DOTNETFX_351,DIRECTX_FEB10,CPDECODERPACK_GAME1X

12/25/12 18:48:47 - WARNING: OSRequirements does not have a matching OSRequirementsURL property

12/25/12 18:48:47 - Temp Folder Information for: C:\Users\JOHNSO~1\AppData\Local\Temp\ size: 11965.00

12/25/12 18:48:47 - Installer suite information

12/25/12 18:48:47 - UUID is: {2DD84AB2-8BF4-49FA-9D62-E3F93D4F56FB}

12/25/12 18:48:47 - FamilyID is: {B71EB9BA-9B0E-4FF8-A4E3-60FF8F3E3F48}

12/25/12 18:48:47 - DisplayName is: Roxio Game Capture HD PRO

12/25/12 18:48:47 - Version is: 1.0

12/25/12 18:48:47 - IconPath is: BIN\SuiteIcon.ico

12/25/12 18:48:47 - HelpLink is: http://www.roxio.com/'>http://www.roxio.com/

12/25/12 18:48:47 - URLInfoAbout is: http://www.roxio.com/

12/25/12 18:48:47 - BuildNumber is: 100B12A

12/25/12 18:48:47 - SKU is: HDP

12/25/12 18:48:47 - BasePath is: C:\Program Files (x86)

12/25/12 18:48:47 - SuiteFolder is: Roxio Game Capture HD PRO

12/25/12 18:48:47 - Changed InstalPath to: C:\Program Files (x86)\Roxio Game Capture HD PRO

12/25/12 18:48:47 - OverinstallAllowed value is: 0

12/25/12 18:48:47 - RepairModeAllowed value is: 1

12/25/12 18:48:47 - No existing suite was found on this system.

12/25/12 18:48:50 - Determining the base language

12/25/12 18:48:50 - Attempting to force language to 'ENU'

12/25/12 18:48:50 - Base language detected is 'ENU'

12/25/12 18:48:50 - Setting final install language TLA to 'ENU'

12/25/12 18:48:50 - Determining the base language

12/25/12 18:48:50 - Base language detected is 'ENU'

12/25/12 18:48:50 - Setting final install language TLA to 'ENU'

12/25/12 18:48:50 - Condition for MPI is satisfied

12/25/12 18:48:51 - Loading Transform File: D:\CPDECODERPACK_GAME1X\1033.mst

12/25/12 18:48:51 - Tranform Applied

12/25/12 18:48:51 - Package opened, Preparing Costing

12/25/12 18:49:44 - Failed in MsiDoAction() during CostFinalize

12/25/12 18:49:44 - Failed to Load Package

12/25/12 18:49:44 - Package Closed

12/25/12 18:49:44 - Failed loading MSI package data for CPDECODERPACK_GAME1X

12/25/12 18:52:53 - Loading Transform File: D:\GAMEHD_1X\1033.mst

12/25/12 18:52:53 - Tranform Applied

12/25/12 18:52:54 - Package opened, Preparing Costing

12/25/12 18:53:47 - Failed in MsiDoAction() during CostFinalize

12/25/12 18:53:47 - Failed to Load Package

12/25/12 18:53:47 - Package Closed

12/25/12 18:53:47 - Failed loading MSI package data for GAMEHD_1X

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The instructions are not really clear on this, but basically you NEVER attach any USB hardware to a PC until AFTER you have the software installed!!!!!!!

 

What you want to try is create a new user on your PC with Administrator Prevledges.

 

Once that is done and you have rebooted and logged on as that User, copy the entire disc to a new folder on your HDD.

 

Right click on the Setup.exe file and Open.

 

Hoping that will get you installed... Let us know ;)

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I bought my son the Roxio HD pro capture card however it did not come with a disc and he only has a notebook which does not allow to install software from a CD or DVD. We have tried to find online software download but to no avail... Can anyone help before my head is fried

 

Look closely behind the colorful back piece of cardboard, behind the plastic holding the RGC USB Device.

 

Do you see a CD sleeve and paper setup guide?

 

post-97-0-89813600-1356635605_thumb.jpg

Edited by cdanteek
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I bought my son the Roxio HD pro capture card however it did not come with a disc and he only has a notebook which does not allow to install software from a CD or DVD. We have tried to find online software download but to no avail... Can anyone help before my head is fried

 

Try access a PC and copy the files from the disc, onto a usb, then onto the notebook and try install from there? :)

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