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ShockingAlberto

Gltichy Capture After A Few Minutes (Example Included)

Question

So I got the HD Pro, installed it, did all that jazz. Made sure my computer was well within the compatible specs.

 

The problem is, after about three to four minutes of recording, the capture starts getting...glitchy.

 

http://www.youtube.com/watch?v=H_nuKwsiER0&feature=youtu.be

 

You can see the issue there. There's graphical glitches, sound glitches, and skipping. This also happens in other games. If I stop capturing, then restart capturing, the glitches are gone and it captures fine for another three to four minutes, then it starts again.

 

I have changed USB ports, repaired/reinstalled the software following the method that is always posted here (disabling the game capture in the device manager, etc.) tried using Component instead of HDMI, used the Gamebooster "solution" that's pinned up top, all that stuff. Still keeps happening.

 

The glitches show up in the preview screen and in the raw footage so it is not a matter of it being my video program. They do not show up on the TV connected to the output. There are no visual, audio, or skipping glitches there.

 

So near as I can figure, this has to be software if it records fine for a while but then messes up, then can be fixed by hitting the "Stop Capture" and "Start Capture" buttons until it starts up again. But that is more than a pain and is not feasible as a long-term solution, so what can I do?

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So I got the HD Pro, installed it, did all that jazz. Made sure my computer was well within the compatible specs.

 

The problem is, after about three to four minutes of recording, the capture starts getting...glitchy.

 

http://www.youtube.com/watch?v=H_nuKwsiER0&feature=youtu.be

 

You can see the issue there. There's graphical glitches, sound glitches, and skipping. This also happens in other games. If I stop capturing, then restart capturing, the glitches are gone and it captures fine for another three to four minutes, then it starts again.

 

I have changed USB ports, repaired/reinstalled the software following the method that is always posted here (disabling the game capture in the device manager, etc.) tried using Component instead of HDMI, used the Gamebooster "solution" that's pinned up top, all that stuff. Still keeps happening.

 

The glitches show up in the preview screen and in the raw footage so it is not a matter of it being my video program. They do not show up on the TV connected to the output. There are no visual, audio, or skipping glitches there.

 

So near as I can figure, this has to be software if it records fine for a while but then messes up, then can be fixed by hitting the "Stop Capture" and "Start Capture" buttons until it starts up again. But that is more than a pain and is not feasible as a long-term solution, so what can I do?

 

All we can hope for is a patch from Roxio OR new software, that's what's causing the glitchiness to happen. You're pretty much in the same situation as me. The only thing I can tell you is to keep lowering your bit rate by 1mbps until the glitchy recordings stop happening.

Edited by Solution

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Same problem for me as well.

Oh jesus

 

I'll just be here not holding my breath.

I've got the same exact problem. Not sure why it does this.

It works for me , if i reinstal windows 7,

 

Post your Windwos Performance Index (Win-Pause) numbers as well as your PC Specs, like I show in my Sig Block... ;)

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Windows Experience Index is 5.9.

 

CPU: AMD Phenom II X2 550 3.10 GHz

RAM: 4GB

GPU: ATI Radeon HD 4890 (4800 Series)

Windows 7 Ultimate 64-bit

Numbers look good, better than mine!

 

What is your HDD Free Space?

 

And you say it work OK in Win7???

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Numbers look good, better than mine!

 

What is your HDD Free Space?

 

And you say it work OK in Win7???

I have about 400GB free on the HDD.

 

Except for the glitchy capture shown in the OP, it launches fine.

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... is the 5.9 the lowest number or are you cherry picking the best of the list :lol:

 

(5.9 is the lowest on my due to HHD)

 

If you don't have an SSD, defrag your HDD.

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... is the 5.9 the lowest number or are you cherry picking the best of the list :lol:

 

(5.9 is the lowest on my due to HHD)

 

If you don't have an SSD, defrag your HDD.

5.9 is my lowest number.

 

Processor: 6.5

Memory (RAM): 7.4

Graphics: 7.6

Gaming Graphics: 7.6

Primary hard disk: 5.9

 

I will try defragging, then.

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Over time sort of problem can be tricky...

 

Your HDD doesn't seem to be the issue although it can be is it can't save the mass of data comming in and starts hogging the CPU ;)

 

I would guess, and I stress the word "guess", that the 'glitches' in your sample are either the GameCAP Device or the wiring...

 

You can test the Device, by using it on an different PC (I realize not everyone can do that readly)

 

You can test the wiring by changing out EVERYTHING! between the game console and the PC. I know you said you changed ports but how about all the wiring???

 

A real long shot would be to plug your PC into a different outlet/circuit :huh:

 

You are going to have ot do some work on this to isolate it.

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I really wish Roxio can respond to the issue sometime this week(big holidays are pretty much over). I can go on for hours when it comes to finding out the problem. My first guess was that my PC wasn't fast enough. That isn't the case since the OP has a very high end PC and is still having the problem. I would say it's the HDD, but I would rule that out as well since I tried installing the Roxio software AND tried recording onto a Ramdisk(about the fastest read and write speeds you can get) and still the same problem occurred. As for wiring, I doubt that would be the problem since the glitch problems tend to happen within the program(the program is sluggish and slow compared to other capture software, no matter how fast the PC is). A direct answer from Roxio sure would be great right about now -_- .

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Borrowed about six different HDMI cables today. Tried every which way to make it work, even tried using the USB cable from my previous Roxio Gamecap (the SD one) and still the same problem.

 

I am very confident at this point in saying it is a software issue and not on my end.

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