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Upgrade Will Not Accept My Serial Key



I have Toast 10 and just purchased toast 11 pro through the option to "upgrade" I installed it with no issues. I opened up the program which it then asks for your serial/key and it won't accept my serial. I tried the "10" serial thinking it needed it first to confirm i owned it, but it won't accept that either. The "Continue" button stays greyed out. Any thoughts?





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