Cannot Get Software To Function

[HylianHazzard]

Hello,

 

I have installed the software for the Roxio Game Capture HD Pro, but I am having trouble getting the software to function. First, here are my system specs:

 

OS: Windows 7 Home Premium 64-bit

CPU: AMD Athlon II X2 240 Processor (2 CPUs), ~2.8GHz

RAM: 4 gigs

Video Card: GeForce 9500 GT (2 gigs video ram)

 

The program loads successfully, but when I click capture I get an error message that says there is a runtime error:

 

 

When I try a second time I get this additional message:

 

 

When I try to go to "Edit and Share" I get this error message that reads unable to load skin:

 

 

I have been trying to solve this problem for a couple days now. I know others have had similar problems from what I've searched on the forums, but none of the solutions that were proposed to them have worked for me yet.

 

I have already made sure to uninstall the program and reinstall it with my anti-virus and firewall off, but I still have this problem.

 

Does anybody have any ideas on what the source of this error is?

 

Thanks!

[Jim_Hardin]

There are a couple of things you need to do...

 

First is make sure you have your Video Card Drivers and Software up to date...

 

Then make sure you have your Display set to HD AND to Normal DPI.

 

Last thing is to try a repair but make sure you do it this way...

 

 

 

Plug in the Capture device and Disable it in the Device Manager (Sound and Video Game Controllers)

 

Unplug the device and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc, run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

Then turn your AV & Firewall back on and reboot.

[HylianHazzard]

Thanks for your reply!

 

I have followed the instructions for the repair, but unfortunately I am still getting the same error messages. My video drivers are up to date and my display resolution is set to 1366 x 768 and my DPI is set to 100% (default). Is there anything else I can try?

[Jim_Hardin]

Nothing practical... You can contact Roxio Support (tab at top) or on facebook.