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Install Seemed Fine, Capture/edit Buttons Fail


Halo Diehards
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Hello, new Roxio HD Pro owner here! Champing the bit to get recording.

 

So I've installed the software and the program opens but when I click on "Capture" I get a black popup that says in the top bar:

 

"stringRef:CommonerrorStrings.capAppAlreadyRunning"

 

And when I click on the "Edit & Share" button, I get a small box that says:

 

"ERROR: Unable to load skin"

 

 

Here is what I've done so far:

 

* I've reloaded the Roxio HD Pro software and selected to repair

* I've made sure everything on the troubleshooting list is updated or most recent version

* I've restarted my computer twice

 

 

I specifically need to know: Will these buttons pop open a program even if the cap card isn't plugged into the computer? (I understand I can't record anything this way, I'm just troubleshooting the software) Because they do the same thing whether or not it's plugged in and I need to take breaks and game once I can't figure this out at the end of the day.

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Best bet is to download the Revo Uninstaller.

 

Then turn off your AV & and any Firewall you are using.

 

Run the Revo Uninstall, in Moderate mode, and uninstall Roxio!

 

Reboot and with the AV & Firewall still off, install Roxio.

 

Turn on your AV & Firewall and reboot.

 

NEVER use Compatibility Mode in Windows, for anything :huh:

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Best bet is to download the Revo Uninstaller.

 

Then turn off your AV & and any Firewall you are using.

 

Run the Revo Uninstall, in Moderate mode, and uninstall Roxio!

 

Reboot and with the AV & Firewall still off, install Roxio.

 

Turn on your AV & Firewall and reboot.

 

NEVER use Compatibility Mode in Windows, for anything :huh:

 

 

 

kk, been working on this for almost two hours. Did the above and it's still doing the exact same thing. Any more ideas? Is there a chance the software is nerfed?

 

Why do you mention not using Compatibility Mode? I have no reason to try and use that, so just curious.

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EDIT: DON"T DO THIS IF YOU HAVE WINDOWS 7!! (explanation below in post #7)

 

 

 

Ok, after digging through posts spread all over the 'net, checking settings, updating files, etc, etc, it looks like one of them held the solution for me, and I believe it was this one:

 

http://www.microsoft...s.aspx?id=15697

 

I simply downloaded msxml.msi from the link above to my desktop, and clicked it to install. Didn't even have to do a restart.

 

Hope this helps someone else who is first installing and doesn't realize this issue happens "out of the blue" to people too :D

Edited by Halo Diehards
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So after more edumacating of myself on the 'net, I've learned that the advice in the other thread here (can't find it now - - so many posts, so little time) was not accurate for my situation. Do not download Service Pack 3 if you have Windows 7. The latest Service Pack for Windows 7 comes with the software and is Service Pack 1. Service Pack 3 is the latest for Windows XP and maybe others.

 

With this discovery, I now no longer know why the Capture and Edit buttons started working :( If I figure it out, I will do my best to come back and report it.

 

I've updated the post above where I state that was the solution to my problem.

Edited by Halo Diehards
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