Install Seemed Fine, Capture/edit Buttons Fail

[Halo Diehards]

Hello, new Roxio HD Pro owner here! Champing the bit to get recording.

 

So I've installed the software and the program opens but when I click on "Capture" I get a black popup that says in the top bar:

 

"stringRef:CommonerrorStrings.capAppAlreadyRunning"

 

And when I click on the "Edit & Share" button, I get a small box that says:

 

"ERROR: Unable to load skin"

 

 

Here is what I've done so far:

 

* I've reloaded the Roxio HD Pro software and selected to repair

* I've made sure everything on the troubleshooting list is updated or most recent version

* I've restarted my computer twice

 

 

I specifically need to know: Will these buttons pop open a program even if the cap card isn't plugged into the computer? (I understand I can't record anything this way, I'm just troubleshooting the software) Because they do the same thing whether or not it's plugged in and I need to take breaks and game once I can't figure this out at the end of the day.

[Jim_Hardin]

Best bet is to download the Revo Uninstaller.

 

Then turn off your AV & and any Firewall you are using.

 

Run the Revo Uninstall, in Moderate mode, and uninstall Roxio!

 

Reboot and with the AV & Firewall still off, install Roxio.

 

Turn on your AV & Firewall and reboot.

 

NEVER use Compatibility Mode in Windows, for anything

[Halo Diehards]

Best bet is to download the Revo Uninstaller.

 

Then turn off your AV & and any Firewall you are using.

 

Run the Revo Uninstall, in Moderate mode, and uninstall Roxio!

 

Reboot and with the AV & Firewall still off, install Roxio.

 

Turn on your AV & Firewall and reboot.

 

NEVER use Compatibility Mode in Windows, for anything

 

 

 

kk, been working on this for almost two hours. Did the above and it's still doing the exact same thing. Any more ideas? Is there a chance the software is nerfed?

 

Why do you mention not using Compatibility Mode? I have no reason to try and use that, so just curious.

[Halo Diehards]

EDIT: DON"T DO THIS IF YOU HAVE WINDOWS 7!! (explanation below in post #7)

 

 

 

Ok, after digging through posts spread all over the 'net, checking settings, updating files, etc, etc, it looks like one of them held the solution for me, and I believe it was this one:

 

http://www.microsoft...s.aspx?id=15697

 

I simply downloaded msxml.msi from the link above to my desktop, and clicked it to install. Didn't even have to do a restart.

 

Hope this helps someone else who is first installing and doesn't realize this issue happens "out of the blue" to people too

[Jim_Hardin]

Thanks for sharing, I will make a note of that fix!

[Halo Diehards]

PS: I have a Windows 7 machine, thought that might be relevant.

[Halo Diehards]

So after more edumacating of myself on the 'net, I've learned that the advice in the other thread here (can't find it now - - so many posts, so little time) was not accurate for my situation. Do not download Service Pack 3 if you have Windows 7. The latest Service Pack for Windows 7 comes with the software and is Service Pack 1. Service Pack 3 is the latest for Windows XP and maybe others.

 

With this discovery, I now no longer know why the Capture and Edit buttons started working If I figure it out, I will do my best to come back and report it.

 

I've updated the post above where I state that was the solution to my problem.