Split From- Roxio Creator Has Sto I'm Receiving The Exact Same "roxio Creator Has Stopped Working...

[GSquare]

Hello,

I'm receiving the exact same "Roxio Creator has stopped working..." error and really hope someone can help me resolve it. I replied to this post because it was the exact error I have, but I'm not sure if using the Revo Uninstaller is the solution (no confirmation yet).

 

I'm not a novice at addressing this type of issue, but this one has got me whipped!!!!! I'm new to this forum and have to figure out how it works, so I appreciate your patience.

 

I get the error when I try to start Roxio by using:

1.) The desktop link (created during the install)

2.) Start > All Programs > Roxio 2012 > Roxio Creator 2012

3.) C:\Program Files (x86)\Roxio 2012\Roxio Central\RoxioCentralFx.exe

This is the Roxio "main menu" that allows you to easily access all the Roxio Apps. I can start all the Roxio Apps directly (Creator Classic, Sound Editor, etc.) and they seem to work fine.

 

I've installed, uninstalled & re-installed the software at least 6 times today with no success.

 

A little background:

1. The install package is a download version (with valid license key).
   
2. I installed the software on a Dell Win7 Pro (64-bit) system at my church, where I use it infrequently for church.
   
3. I'm installing the same version (and license key) on my new home computer, where I use it more often for church.
   
4. *** I'm the only user of both computers and I can't be in both locations at one time, so I understand this is a valid install scenario.
   
5. The install went without issue at church and has been functioning perfectly since February 2012.
   

 

I've read every related support topic I can find in the forums and executed the steps as precisely as possible.

1. ALL hardware is as installed by Dell and shipped with this brand new system. And I do mean brand new, as this is the initial configuring.
   
2. All drivers are up to date (per Dell specs). The NVIDIA website lists an updated video card driver, but I don't believe this is the issue and can't bring myself to update it right now.
   
3. I know Apple QuickTime & iTunes are needed for "some functionality" (per Roxio Specs), but they aren't installed yet.
   
4. Following each uninstall effort (from Start > Control Panel > Programs), I manually completed the uninstall by deleting all lingering Folders and Files.
   
5. I've tried re-installing after using Start > msconfig to disable all programs listed on the Startup tab.
   
6. I have Norton Security Suite (via Comcast) installed and was sure to permanently turn off the following components before attempting all re-installs (I forgot to do this before the first install):
   - Firewall
   - Anti-Virus Auto-Protect
   - Anti-Spyware
   - Anti-Spam
   

They are turned back on now....

 

My signature block should have the system specs for the computer in question. If not, I'll re-post.

 

I really appreciate any assistance or direction that is offered.

 

Regards, George

[GSquare]

Through additional research, I just found out about the dxdiag tool. Results are attached.

 

Regards, GeorgeDxDiag_Out.txt

[cdanteek]

Preparing your computer for installing Roxio products here>> http://corel.force.c...kA060000000L3eQ

[GSquare]

Ran through the entire Un-install / Re-uinstall process again today ..... No Success.

 

The attached PDF explicitly outlines the results of every step I took, per the instructions at the link provided by cdanteek (and thanks for the prompt assist).

 

Unless anyone can come up with a confirmed resolution for this issue, I believe I'll have to dump the product. At this point, and no matter what, I have to do a Bare Metal Restore because today's efforts have introduced additional issues (noted in the pdf).

 

I look forward to any other assistance that may come my way.

 

 

20121229 000012552_Install_Prep_Steps.pdf

 

Cheers, George

[cdanteek]

Ran through the entire Un-install / Re-uinstall process again today ..... No Success.

 

The attached PDF explicitly outlines the results of every step I took, per the instructions at the link provided by cdanteek (and thanks for the prompt assist).

 

Unless anyone can come up with a confirmed resolution for this issue, I believe I'll have to dump the product. At this point, and no matter what, I have to do a Bare Metal Restore because today's efforts have introduced additional issues (noted in the pdf).

 

I look forward to any other assistance that may come my way.

 

 

20121229 000012552_Install_Prep_Steps.pdf

 

Cheers, George

 

Your PDF file and the added text is more than I care to read.

 

In English short version what was the problem following the, Preparing your computer for installing Roxio products here?

 

What's all this antivirus warning in your PDF?

 

You were told to shut it off along with all running oprograms!

[GSquare]

Like I stated in the post, the "PDF explicitly outlines the results of every step" (i.e. in detail), so yes it's long. I provided all teh detail, to hopefully make debigging assistance easier.

 

The Short English version of problem is ... "Roxio Creator has stopped working .. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." The product won't install and run, even after I followed the steps in "00012552 - Preparing your computer for installing Roxio products" ... exactly.

 

The antivirus warnings in the PDF are the notifications from Norton ... warning me because I turned it all off. And also showing it was turned off during the install.

 

Like I stated above, and tried to show in the PDF, I did shut off all Norton components and running programs.!

 

I do not believe this is an issue of "not following the correct process". But I also don't know what it could be because I easily and successfully installed the product on at least 6 other computers of similar (no note exactly same) configuration -- but all brand new.

[Sarge]

I do not believe this is an issue of "not following the correct process". But I also don't know what it could be because I easily and successfully installed the product on at least 6 other computers of similar (no note exactly same) configuration -- but all brand new.

 

If you installed the same software on so many different machines without buying a fresh copy for each machine, perhaps something has detected that and said "enough is enough"?

 

Sarge