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DanCraft12
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So i managed to get the preview working on my PC which took ages due to me having to order a new component cable for my ps3, but now when i change my monitor to show the screen from the roxio game capture hd pro box, there is a notice in the middle of the screen saying "HDMI out of range 15.6khx/50hz"

 

I imagine this to be a problem between my monitor and the output power of the game capture device, my moniter is an LG flattron w2261vp (i think thats right xD) so i dont understand how a device which is supposed to give out full 1080p images, is not compatible with a 1080p moniter.

I could be way off but i really need help, searched so many forum posts that google is now bored of me, here is some other info that might help!

 

Ps3--->Component--->RGC--->HDMI--->LG Monitor

 

Also i would like to point out the horrible leaflet that comes with the rgc, offers no help whatsoever and seems to assume that it is easy to get the device working!

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So i managed to get the preview working on my PC which took ages due to me having to order a new component cable for my ps3, but now when i change my monitor to show the screen from the roxio game capture hd pro box, there is a notice in the middle of the screen saying "HDMI out of range 15.6khx/50hz"

 

I imagine this to be a problem between my monitor and the output power of the game capture device, my moniter is an LG flattron w2261vp (i think thats right xD) so i dont understand how a device which is supposed to give out full 1080p images, is not compatible with a 1080p moniter.

I could be way off but i really need help, searched so many forum posts that google is now bored of me, here is some other info that might help!

 

Ps3--->Component--->RGC--->HDMI--->LG Monitor

 

Also i would like to point out the horrible leaflet that comes with the rgc, offers no help whatsoever and seems to assume that it is easy to get the device working!

 

Try reinstalling your driver for your monitor (.inf or .icm file). Also, read your monitor manual to see how you change the settings. There must be a ton of them.

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Well after restoring the monitor to its factory settings and reinstalling the drivers, im still getting the 'out of range' message, it's made even more frustrating by the fact that neither roxio nor LG offer ANY helpful advice to someone in my situations and searching other forums hasn't helped either, its clear im not the only person with this issue.

 

I must give a round of applause to LG however as theyre solution to my problem is to read the manual, which happens to tell me that my moniter is 1080p....THATS IT doesnt tell me how to change res and changing a load of stuff on the Ps3 doesnt work either.

 

Am i really going to have to buy a new tv to record gameplay? so much for a 'cheap, easily set up device'.

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Try going into the settings for your video card and see if changing the refresh rate to something other than 50hz will fix things.Maybe 60hz.

You shouldn't be able to change it to anything the monitor won't support.

 

According to the manual for that monitor the HDMI freq range has to be 56-61hz.

Edited by tbrewst
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Hi guys,

 

Just got my Game Capture HD today and I'm having the same problem as the OP. I have a LG D2342P monitor. I also get the HDMI out of range error.

 

 

I am using a PS3 so my set up is as follows. Ps3--->Component--->RGC--->HDMI--->LG Monitor

 

Weird thing is when I force output to 1080i then my monitor works perfectly in the PS3 main menus. As soon as I start a game up that plays in 720p I get the error message...

 

Any ideas? Thanks in advance!

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My answer would be the same.

The freq of the HDMI input is 56-61Hz.

If your video card is set outside that range (say 50Hz) then the error.

 

Right click your screen,hit screen resolution and then Advanced settings and make sure that the Refresh rate is set inside that range.

I'm using Windows 8 so getting to it may be different but the setting needs to be the same.

 

If that doesn't do it then I don't know.We never heard back from the OP so I don't know if it fixed it for them.

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My answer would be the same.

The freq of the HDMI input is 56-61Hz.

If your video card is set outside that range (say 50Hz) then the error.

 

Right click your screen,hit screen resolution and then Advanced settings and make sure that the Refresh rate is set inside that range.

I'm using Windows 8 so getting to it may be different but the setting needs to be the same.

 

If that doesn't do it then I don't know.We never heard back from the OP so I don't know if it fixed it for them.

 

Thanks for the reply!

 

I'm sorry if this sounds really dumb but will changing the refresh rate on my pc have an effect on my monitor that's connected to the PS3?

 

My set up is PS3 ------> component cable ------> Roxio Game Cap HD---------> HDMI to monitor

---------> USB to PC

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No.Only what's going from the video card to the PC monitor.

 

The monitor is seeing a signal that it can't display.

Either it's the resolution or the refresh rate.

 

This is from page 16 of your manual.

 

post-85-0-47497000-1360590010_thumb.jpg

Edited by tbrewst
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No.Only what's going from the video card to the PC monitor.

 

The monitor is seeing a signal that it can't display.

Either it's the resolution or the refresh rate.

 

So how do I change the resolution/refresh rate going from the Game Capture HD to my monitor? I'm assuming right clicking on my laptops screen and changing refresh rate in the advanced setting won't work then?

 

Thank you!!

 

Edit: When you say 'go to the settings of the video card and change the refresh rate' do you mean the Game Capture HD? Not sure what you mean by video card. Sorry to spam you, really appreciate the help!

Edited by remydp
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Thanks for the reply guys!

 

I think maybe I am not explaining myself properly or perhaps I'm not understanding you guys.

 

I don't understand how changing the refresh rate on my laptop will have an effect on the monitor I'm using to play PS3. The Roxio software displays my PS3 screen perfectly on my laptop but not on the monitor I am using to play on.

 

- As I was typing this I was playing around with settings that the OP advised me on and it worked. I force output on the PS3 to 720p only and it displays on my monitor.

 

I think my monitor has a problem 'reading' the video signal from the Roxio Game Capture HD when using the component cables. Something maybe happens in the conversion from component through to hdmi in the game capture device?

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The video coming from the Game Capture HD to your TV should be the same as what's coming out of your PS3. I found this about changing the video settings on the PS3, but I don't see where that has any options for changing the refresh frequency from 50Hz (which sounds like a European setting) to 60 Hz. But it sounds to me like it's the video setting on the game console that needs to be changed.

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Sorry,I misunderstood.

d_deweywright is right.While investigating I did see where you can change from 50-60Hz but only on the European versions of the PS3.

I found no where telling me how to change it on a US version.

 

Interestingly I did find many threads about people running into this issue with various HDMI connected products.They for the most part all involved LG TV's or monitors.

In all of my looking though not once did I find a definitive answer to the problem.

 

That video that cd linked to also says to uncheck 1080p from the list of supported video formats on the PS3.

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