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Directx 9 Is Interrupted- Need Help!

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I just bought a 145 euro game capture hd pro and everything was going fine until i came across a error. i started installing it but then it started rolling back the installation of directX 9 runtime. i did some research and i installed it separately, but every time it says that there is another program using directX and that i need to close them. i already have directX 11 so I'm not sure. a reply of your ideas would be very helpful since it took a long time for me to get the money and buy it(im 14 :D)

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I just bought a 145 euro game capture hd pro and everything was going fine until i came across a error. i started installing it but then it started rolling back the installation of directX 9 runtime. i did some research and i installed it separately, but every time it says that there is another program using directX and that i need to close them. i already have directX 11 so I'm not sure. a reply of your ideas would be very helpful since it took a long time for me to get the money and buy it(im 14 :D)

 

 

http://corel.force.com/roxio/articles/en_US/Master_Article/Installation-rolls-back?retURL=%2Froxio%2Fapex%2Fkbsearchresultspage&popup=false&lang=en_US&productTopCategory=Roxio&applicationSubCategory=Game_Capture&productSubCategory=Roxio_Game_Capture_HD_PRO&topicCategory=INS&topicCategoryText=Installation&subTopicCategory=NONE&subTopicCategoryText=NONE&articleId=kA060000000L3aK

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