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Roxio Cineplayer Decoder Pack Installation Error


saps303
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So i bought this in novemeber installed this everything seemed fine but when i hit capture it says "windows installer is configuring roxio cineplayer decoder pack" then it says that to finish the configuration and installation that i need to restart my laptop. i restart then launch the capture and hit capture again, only to see the same message again. I have tried to contact support and they have been useless. I was "transferred" to level 2 tech support and then never heard a word back so i am turning to the forums! Any suggestions?? Please i want to fix this and finally use the $150! Anything will help!

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So i bought this in novemeber installed this everything seemed fine but when i hit capture it says "windows installer is configuring roxio cineplayer decoder pack" then it says that to finish the configuration and installation that i need to restart my laptop. i restart then launch the capture and hit capture again, only to see the same message again. I have tried to contact support and they have been useless. I was "transferred" to level 2 tech support and then never heard a word back so i am turning to the forums! Any suggestions?? Please i want to fix this and finally use the $150! Anything will help!

 

What previous versions of Roxio software do you have or did you have installed on that PC?

 

There is no Cineplayer in Roxio Game Capture HD Pro.

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ok so i deleted the folders containing the cineplayer pack and now there is a multi colored screen instead of the capture and when i hit capture to see what happens it says that windows is configuring the game cap and that it needs to restart.

i restart and same error occurs. help is much appreciated :)

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