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No Sound When Importing My Hi Def Files


GaryWAVE
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I just purchased Creator NXT Pro and installed it. When I import a hi def video file, I get a message saying it must be converted to an editable format. But when this is done, the sound is not included.

 

Does anyone have a solution for this?

 

Thanks.

 

Gary

What HD format? Where did you get it? To what format was it converted? In what program are you importing?

 

You supplied no information in order to help you.

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It was hi-def video from the Cannon HV40 set at the highest level of 1920 x 1080. I captured it through Adobe Elements since that's where i have a firewire. It was then copied to the editing computer and imported from the file. The message I got said it had to be converted into an editable format, but the sound is gone. I tried saving it as a seaparate file first, but that didn't work and then I just let the original file be converted. Both times the video has no sound in the Videowave time line, but does have it when I play both in Adobe Elements as well as through my media player.

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It was hi-def video from the Cannon HV40 set at the highest level of 1920 x 1080. I captured it through Adobe Elements since that's where i have a firewire. It was then copied to the editing computer and imported from the file. The message I got said it had to be converted into an editable format, but the sound is gone. I tried saving it as a seaparate file first, but that didn't work and then I just let the original file be converted. Both times the video has no sound in the Videowave time line, but does have it when I play both in Adobe Elements as well as through my media player.

 

It's a common problem fixed by running it through a video converter.

 

What file extension does the video have?

 

Sometimes changing file extension will fix the problem sometimes it won't.

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Thanks for the suggestion. The original clip ends in .mpeg and the converted one to .mpg. I tried changing the extension, but that didn't work. Any suggestions for a good video converter and where I could get it?

 

And am I just missing it, or doesn't Creator have the option of editing a project and then saving it in mpeg 4 or some other hi-def format?

 

Thanks for your help.

 

Gary

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Thanks for the link for the converter. I'm just not sure what to convert the file to since I don't understand what's not working.

 

The .mpeg file was the original one that wouldn't play on the timeline and needed to, according to Roxio, be converted. The .mpg file was the file it was converted to and that no sound. I did notice that the converted file was smaller than the original which explains the loss of the sound portion. I also noticed that the file was converted and placed in a different location than the original file. I've looked to see if possibly the sound file is somewhere else, but I haven't found it even though i searched for it.

 

The main difference in the file conversion which may also make it smaller is that the original file is 1920 x 1080 while the converted file is 1440 x 1080. So I'm assuming the program can't deal with the highest quality clips and has to make them smaller. Adobe does the same thing, but they conform the clips to the preset of the project without making a whole new clip.

 

Is there a place wher I can actually say the dimensions I want for a project to be other than 16 x 9?

 

One last thing. Is there a manual somewhere for this program? One that is more than 6 pages long. I can't believe that they wouldn't something to look at for such sophisticated program.

 

Thanks for all your help.

 

Gary

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There is no telling what happened when you used Adobe to capture the video then copied it to another computer. So your main computer doesn't have a firewire connection? What computer)s) do you have?

 

Have you tried putting the video into the Adobe program and outputting it to a new mpg2 file from there? It might be in the way that Adobe remuxes the video and audio.

 

Just to let you know that I capture using Creator on my main computer from a Canon HV30 camcorder and have not had any issues with audio matching the video.

 

If all else fails, look for a firewire to USB converter. Look at this discussion.

 

If you are working with a laptop with a PCMICA card slot, this one should work (No guarantees).

Edited by sknis
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Thanks for the link for the converter. I'm just not sure what to convert the file to since I don't understand what's not working.

 

The .mpeg file was the original one that wouldn't play on the timeline and needed to, according to Roxio, be converted. The .mpg file was the file it was converted to and that no sound. I did notice that the converted file was smaller than the original which explains the loss of the sound portion. I also noticed that the file was converted and placed in a different location than the original file. I've looked to see if possibly the sound file is somewhere else, but I haven't found it even though i searched for it.

 

The main difference in the file conversion which may also make it smaller is that the original file is 1920 x 1080 while the converted file is 1440 x 1080. So I'm assuming the program can't deal with the highest quality clips and has to make them smaller. Adobe does the same thing, but they conform the clips to the preset of the project without making a whole new clip.

 

Is there a place wher I can actually say the dimensions I want for a project to be other than 16 x 9?

 

One last thing. Is there a manual somewhere for this program? One that is more than 6 pages long. I can't believe that they wouldn't something to look at for such sophisticated program.

 

Thanks for all your help.

 

Gary

 

Could you perhaps create a small (20 seconds or so) file with you camcorder and upload it to a free website such as Up4Fown.com?

Some of us could then play around with it and see where the problem occurs.

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Thanks for the link for the converter. I'm just not sure what to convert the file to since I don't understand what's not working.

 

The .mpeg file was the original one that wouldn't play on the timeline and needed to, according to Roxio, be converted. The .mpg file was the file it was converted to and that no sound. I did notice that the converted file was smaller than the original which explains the loss of the sound portion. I also noticed that the file was converted and placed in a different location than the original file. I've looked to see if possibly the sound file is somewhere else, but I haven't found it even though i searched for it.

 

The main difference in the file conversion which may also make it smaller is that the original file is 1920 x 1080 while the converted file is 1440 x 1080. So I'm assuming the program can't deal with the highest quality clips and has to make them smaller. Adobe does the same thing, but they conform the clips to the preset of the project without making a whole new clip.

 

Is there a place wher I can actually say the dimensions I want for a project to be other than 16 x 9?

 

One last thing. Is there a manual somewhere for this program? One that is more than 6 pages long. I can't believe that they wouldn't something to look at for such sophisticated program.

 

Thanks for all your help.

 

Gary

 

What are you going to use the video for? A standard DVD is either 4 by 3 or 16 by 9. If you are going to put the video onto a device look at the Copy and Convert part of the program. It has the sizes for many portable devices.

 

You may want to try Video Copy and Convert to covert and some small editing of that file as well as the output to a folder/file or device.

 

1440 is the default size of the captured video from DV Tapes. It can be used at 1920 by 1080 with no visual issues.

 

Did you look at the Learning Center - last tab on the main page. It has videos and pdf files. Here is a manual for Creator 2010; most of the basic process haven't changed so it is a good reference guide.

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Nothing helpful to add, except that I can confirm the op's finding that HV40 audio is missing after converting in Creator. I installed Premiere Elements 9 on my laptop and added the mpg file to projects in Creator 2011 and NXT and there is no audio transferred with the file.

Edited by karri
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I appreciate all the help. I downloaded the manual and will look that over. As for what I was using the the program for, it was to create DVDs, but also to make a hi-def master should I ever want to do blu-ray disks. I thought some of Creator's effects could be used to tweak the videos.

 

But right now I'm leaning toward sending it back. I imported a file taken by a digital photo camera that also does video and the clip started to play without having to be converted and then the project froze and stopped playing. The format of the video was AVCHD which I don't know if Creator can handle or not. I'll see what the manual says. But elements can handle that format and since it's on a consumer camera, I would have assumed Creator could too.

 

I will look the manual over and try a couple of other things, but it looks like the software will be going back.

 

Gary

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But keep in mind this is not AVCHD but rather a digital tape that must be Captured...

 

It is not unusual for Adobe files to be non-compliant, that is their way ;)

 

I suspect the 'trick' here will be the conversation of the Adobe file...

 

As Walt suggested a short 5 - 10 sec captured example on UpForDown or other host site would be great so we can get out hands on it!

 

As I recall Adobe has other output file options? karri???

Edited by Jim_Hardin
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As far as I know, the HV30 and HV40 record HDV (not AVCHD), which is captured flawlessly in the Roxio Import utility. Even if I am going to use another editor, I always captured HDV via FW through the Roxio Importer.

 

Jim, GaryWAVE captured with Premiere, he didn't output it. I can try outputting and get back with the result.

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I cannot capture or output a file from Premiere Elements with audio and import it into VideoWave with audio intact. I can import just the video and then output the audio and add that to the internal Music track of the video, but personally I would find it easier and better quality video, to install Creator on the capture computer.

 

Jim I had no problem playing your file in VW.

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I may have found a solution to my problem. I'd completely forgotten that I had Creator 2009 on the computer with the firewire because I was thinking it didn't capture hi-def files, but it does.. I captured footage using Creator 2009 and copied it to the computer with Creator NXT Pro and it seems to work ok. I just have to make sure the sound syncs up OK. It seems that I had a problem with that when I used it 3 years ago. I will check tomorrow. The file does also play in Elements so that's good.

 

Hopefully I can simply capture all the video using Creator 9 and then I can use both programs to do what i want. Thanks for all your help. I probably wouldn't have thought about Creator 2009 until someone mentioned how it would be great to capture using Creator on the computer with the firewire.

 

Thanks again.

 

Gary

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I may have found a solution to my problem. I'd completely forgotten that I had Creator 2009 on the computer with the firewire because I was thinking it didn't capture hi-def files, but it does.. I captured footage using Creator 2009 and copied it to the computer with Creator NXT Pro and it seems to work ok. I just have to make sure the sound syncs up OK. It seems that I had a problem with that when I used it 3 years ago. I will check tomorrow. The file does also play in Elements so that's good.

 

Hopefully I can simply capture all the video using Creator 9 and then I can use both programs to do what i want. Thanks for all your help. I probably wouldn't have thought about Creator 2009 until someone mentioned how it would be great to capture using Creator on the computer with the firewire.

 

Thanks again.

 

Gary

 

Why don't you use NXT to capture via Firewire?

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Why don't you use NXT to capture via Firewire?

His PC with the FireWire Capture is his Old one and the newer one does not have a FireWire (or space to put it in?)

 

We have plowed this row before and the Solution was to change the OUTPUT from Adobe to a more Standardized format ;)

 

I don't have any notes on it, but it is in Adobe's settings...

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