Usb Device Not Recognized

[Eaton]

I'm having trouble getting my brand new RGC HD Pro to work. When I plug in the device via USB, the install fails and I get a message "USB device not recognized". In device manager, I see an "unknown device" in the Universial Serial Bus controllers section; in the sound, video and game controllers section, only my sound card is listed.

 

Does anyone have a work around for this? Is there an updated driver out there somewhere? Thanks in advance for your help.

 

Please note:

1. I installed the software BEFORE plugging in the device.

2. I've tried 2 different cables and 3 different USB ports.

3. I've tried to uninstall the device in device manager and then used the install CD to "repair"

4. I've used the install CD to "remove" the sofware and then reinstalled the software (before plugging in the device).

5. The device powers on (purple light) when I attach the USB cable.

6. I can see video and hear audio from my Xbox on my attached TV when the HCG HD Pro is connected.

[Jim_Hardin]

It sounds as though the USB Device is faulty...

 

The only way you could test that is to try it on another PC.

 

IF you got it at a local store you can ask them to Exchange it. (they are more susceptible to exchanges than refunds ) It would be exchange of everything, not just the GameCAP.