No Input With Capture Hd Pro

[Chanster]

Hi, saw other threads but I need to specify my hardware here. I have tried with two notebooks but cannot see the device in the Sound, video and game controllers. The Device does power up through the USB cord.

1) Current version of PS3,

2) Using Component inputs,

3) Can see the game on the TV using the Device as a pass through,

4) Both PCs are running Win 7 Pro SP1,

5) The Game Capture software was installed on both computer (Device not registered yet),

6) One is a Lenovo W520 (1 year old so hardware S/B no problem),

7) Other is a Dell Inspiron 1120, AMD Athlon II Neo K325 Dual-Core, 4 GB Ram

Got the Device for Christmas for my son but cannot get it to work. Any help is appreciated.

Happy New Year.

[Jim_Hardin]

A screen cap of your Device Manager would sure help us get a picture (sorry couldn't pass up that pun)

 

Info on posting pics is HERE

 

Expand your Device Manager so it looks like these:

 

Wrong:

 

Right:

[Chanster]

Thanks for the reply and instruction for attachment. Hope I did it corrrectly.

 

When I plung the device into either computer, it does not even blip meaning Windows is not recognizing the device is plung in. Therefore, nothing appears in the Device Manager. Thanks for your help in advance.

[Chanster]

Hi, does anyone has any suggestion to this? Or I got a bad hardware and need to issue a product problem ticket something with Roxio?

[Jim_Hardin]

You can open a ticket using the Support Tab at the top...

 

You can contact them via FaceBook ~ HERE

 

What you need to do is get the drivers installed through a proper repair process:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug the GameCAP and put it aside for now

 

Now insert your Roxio Disc - run Install

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Check for updates when you start the program.

[Chanster]

Jim, thanks for the quick reply and link via Facebook. I have been reading other posts and I believe I have tried your steps (repair and reinstall) already on two laptops. I'll do it again and see what happens. The thing that really bugs me is why Windows won't even recognize a new hardward is plung in when I connect the USB cable. My son is still waiting for me to get it to work. Thanks again.

[Jim_Hardin]

I don't know...

 

I have done 3 install now and have not had a problem