Problems With The Colour Of The Passthrough.

[Coookkiiee]

Hi guys, i just got my first cap card from roxio, but i have a bit of a problem. When i use the Roxio Game Capture HD Pro as a passthrough, the colors changes on my pc screen. I am capturing the main monitor of my pc and are running all through HDMI. HDMI GFX card -> Roxio Game Capture HD Pro -> PC Monitor.

I don't think i'm doing anything wrong with the setup, but the colors are different when i use the passthrough. It is like they get all kind of blury. Can give you an example:

[Coookkiiee]

Anybody? :-(

[Teabiscuit]

I have the exact same problem, there is a notable loss in quality and color wierdness on my monitor when I use the game capture hd pro as a passthrough!

[Coookkiiee]

It is very annoying :-/

[Coookkiiee]

My mate is having this problem aswell. Anybody found a solution for this yet? Have tryed playing around with the colour settings, but with no luck.

 

Please help

[Jim_Hardin]

You both are in Europe...

 

Are you using SCART adapters in here somewhere???

 

Might be good if you describe your setup and connections from the wall outlet, on

[Coookkiiee]

You both are in Europe...

 

Are you using SCART adapters in here somewhere???

 

Might be good if you describe your setup and connections from the wall outlet, on

 

As i have mentioned in the first post.

I have tryed with other gfx cards also, but there are still the same problem.

It is like the roxio gamecap hd pro just makes the picture bad quality..

No i'm not using any kind of adapters, 100% hdmi all way through

"I am capturing the main monitor of my pc and are running all through HDMI. HDMI GFX card (output) -> Roxio Game Capture HD Pro -> (Input)PC Monitor."

[Jim_Hardin]

Does your PC have 2 HDMI outputs???

 

If so try one to Monitor & one to RGC. Or you might consider a Splitter...

 

No one else has an issue with the Pass Through - or at least it seem to have been an all or nothing problem but not colors.

 

And to make sure I do understand, you are running the Game ON your PC and at the same time using the RGC to capture with. You only have One Monitor attached?

[Zendaros]

Sorry for bumping an old thread, but I have the same problem.

 

PC --hdmi--> Monitor = Fine

PC --hdmi--> Roxio HD --hdmi--> Monitor = color problem as in first post!

(I tried various hdmi cables, always same result)

 

Did anyone find a solution for this yet?

Edited July 30, 2014 by Zendaros

[Jim_Hardin]

No one has mentioned any nor have any other Europeans reported having this issue

 

Maybe a detailed description with screen caps might be better than a 'Mee Too' post?

[Zendaros]

Sure, maybe this will help:

 

 

 

Left side is with roxio, right side is without. It degrades the overall picture quality and color...

I'm running at 1920x1080 and only have 1 hdmi out on my gtx 670 and only 1 monitor. Please let me know what more details you may need!

Edited July 30, 2014 by Zendaros

[ogdens]

Try another HDMI input to the RGC (DVD/BD Player).

[Zendaros]

Edit: I did try with my Xbox360 set on 1080p as input. It gets the same problem once I put RGC between it!

 

I'm a little sad beacuse on your website advertising this product it says under the "Awards & Reviews.HDPRO" section:

"Video pass-through of the device with HDMI output is flawless."

The Gamer Access: Score 8.5/10

 

Edited July 30, 2014 by Zendaros

[grandpabruce]

Edit: I did try with my Xbox360 set on 1080p as input. It gets the same problem once I put RGC between it!

 

I'm a little sad beacuse on your website advertising this product it says under the "Awards & Reviews.HDPRO" section:

"Video pass-through of the device with HDMI output is flawless."

The Gamer Access: Score 8.5/10

 

 

It isn't our website. You are posting to a users forums, and the folks here are users of the software just like you.

[Zendaros]

So where do I go for help with this? Are there no official moderators or people who work for roxio here? We're under the roxio.com domain afterall. Way to go. I'm prolly just gonna return it and buy a differnt product from another company if this can't be solved.

Edited July 31, 2014 by Zendaros

[d_deweywright]

I believe one of the menu options on the Game Capture software, possibly under the 'Help' menu, is "Feedback"? (I don't have the program in front of me at the moment.) That's where you would get your comments back directly to Roxio/Corel. This is indeed a user's forum, and you only rarely see an official Roxio representative here.

[Jim_Hardin]

So where do I go for help with this? Are there no official moderators or people who work for roxio here? We're under the roxio.com domain afterall. Way to go. I'm prolly just gonna return it and buy a differnt product from another company if this can't be solved.

 

TWO people have this issue, not really a big deal

 

But to be fair, I just tried it out and cannot reproduce any problem...

 

My Left Monitor is primary and running the RGC Software.

 

My Right Monitor is hooked up to the RGC pass through via HDMI and has NO text issues:

 

 

 

Even leaving the HDMI running and switching the right monitor over to DVI-D from the PC produces no defect.

 

And I tried with one monitor using it connected to the PC on HDMI 1 and to the RGC pass through on HDMI2...

 

NO change in text quality.

 

I do not fully understand what you are doing??? You have one monitor so I am guessing you connect the RGC pass through to it and switch to that input for game play - using the Hot Keys to turn the Capture on and off?

 

You don't have any color issue with that imput?

 

You only see it when you switch to the other input (your graphics card) while the RGC pass through is still active?

 

Is that correct?

[Zendaros]

I only have color issues if RGC is in between my GPU (or any other source) and my monitor (set to 1080p).

Can you try on a 1080p monitor, with everything in 1080p? I don't think you'd notice on 1080i.

Edited August 1, 2014 by Zendaros

[d_deweywright]

That may be part of the problem. What's the frame rate you set for at 1080p? The RGC only supports up to 1080p/30fps.

[Zendaros]

Well I'll be damned, obvously since it's a PC monitor it's running at 60hz. Thanks for your help.

Edited August 2, 2014 by Zendaros

[d_deweywright]

You're saying it's all better now? What settings are you using now?

[Zendaros]

No. I'm saying I most likely know now that it doesn't support my setup. I will have to look for another device.

[Jim_Hardin]

Well I'll be damned, obvously since it's a PC monitor it's running at 60hz. Thanks for your help.

No. I'm saying I most likely know now that it doesn't support my setup. I will have to look for another device.

 

I would like to pursue this a bit farther...

 

No I cannot change my Refresh Rate which is 60 Hz on both monitors that I tried it on.

 

You did not answer my question. If your monitor is hooked up to the RGC it is for game play. WHAT are you looking at where you notice this distortion?

 

And, can you try it against a different Monitor? (could just be a brand/model thing)