No Audio On Tv Or Capture?

[pokeypummel17]

After installing the software I am getting no audio on either the TV or the capture software. I am hooked up via HDMI and I am getting video perfectly fine it's just that there is no audio. I read somewhere that in device manager there's supposed to be 2 different Roxio drivers under "Sound, video and game controllers" but I only have one. Help?

[Jim_Hardin]

No just one entry...

 

Detailed description from wall outlet to PC is needed

[pokeypummel17]

I have the console (Wii U) hooked up to the wall, HDMI from console to Roxio, HDMI from Roxio to TV. USB from Roxio to computer. Video is fine on the TV and capture software however there's no audio whatsoever, I've plugged up different HDMI cables and still nothing. Any suggestions?

[Jim_Hardin]

No Audio on both the TV and the PC???

 

Did you check your mixer (click on speaker icon) to make sure it is turned on?

 

Unplug the HDMI the GameCAP and plug it into the TV ~ got sound???

[pokeypummel17]

There was nothing about Roxio on the Mixer and I get sound when the HDMI is directly plugged into the TV

EDIT: when I have the capture software open the sound in the Mixer is all the way up.

[Jim_Hardin]

No X like my System Sounds

 

 

any activity on the sound level bar?

 

Try a different Source! I use a DVD or BD Player to test mine.

[pokeypummel17]

No, mine is all the way up and isn't muted. Tried with Blu Ray player and still nothing.

[Jim_Hardin]

Does the Wii offer any seperate Audio output (White & Red RCA)??? If so, hook that into the GameCAP (any rca plugs will do the trick).

 

Actually ANY Audio source plugged into the GameCAP would be useful! We really need to confirm that it isn't a Wii issue

 

Otherwise... Unplug all Roxio then Uninstall your sound card in Device Manager.

 

Reboot.

[pokeypummel17]

Still no sound with red/white audio cords in. Also uninstalling the sound card and rebooting didn't fix it either.

 

Also: when I turn up the volume a lot on my computer, I hear a high pitched noise coming from the capture software. It's also on my TV when that volume is up.

[Jim_Hardin]

I suggest you contact Roxio through the Support tab up top, AND through thier FaceBook page ~ HERE

[pokeypummel17]

Do you think I should just ask for a refund? Would this site give me a refund if I ordered it online through Best Buy? I've already looked through the FAQ and couldn't find anything that would help me and it seems that Roxio wants me to pay for technical support. Also I don't see Facebook being a good way to contact them.

[grandpabruce]

Do you think I should just ask for a refund? Would this site give me a refund if I ordered it online through Best Buy? I've already looked through the FAQ and couldn't find anything that would help me and it seems that Roxio wants me to pay for technical support. Also I don't see Facebook being a good way to contact them.

 

You need to contact Roxio directly to get a refund.

[Jim_Hardin]

Do you think I should just ask for a refund? Would this site give me a refund if I ordered it online through Best Buy? I've already looked through the FAQ and couldn't find anything that would help me and it seems that Roxio wants me to pay for technical support. Also I don't see Facebook being a good way to contact them.

I gave you the only answer I can and you are trying to make it impossible...

 

Sorry I can't help you