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Thoob

"select Video Device Failed"

Question

Up until today my Roxio GameCap HD Pro has been working flawlessly, but now it shows this error message every time I open the capture window.

I have not changed any of my setup from when it was working: cables, software, etc. are all exactly the same as when it worked.

I have already tried reinstalling the Roxio software, this didn't make any difference.

Can anyone help?

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I can also add that the GameCap works fine on another PC, and that restoring my PC to when the GameCap worked did not fix the issue.

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Don't know, never been able to track this one down... Of course you haven't given us anything beyond Don't Work Here and Works There :lol:

 

Clearly something has changed!

 

Do you run any Reg Cleaners - usually part of your AV?

 

Also what are you running for a console and is that same one being used on both PC's?

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I don't run any registry cleaner, I only use MSE as an anti-virus.

I think it may be that I installed an old game recently that uses DirectX 9, which is apparently what Roxio software uses.

My thinking is that this is conflicting with the version of DX that Roxio needs, which is also why the Aero theme is disabled when Capture is launched.

Is there any way to get around this without a Windows reinstall?

 

I use a PS3, and yes it is the same console on both PCs.

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Does DirectX 9 show up in Programs and Features (Control Panel)?

 

Probably not but if it does Uninstall it.

 

Either way it would be good to try the Repair (maybe a few times)

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc - run Install

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Check for updates when you start the program.

 

Let us know!

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There is no way to uninstall DirectX 9, and the repair install didn't help.

 

I really don't want to reinstall Windows, although I'm fearing that's the only option here.

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I DON'T KNOW!

 

We have hit this from time to time and never resolved it.

 

The fact that the RGC Device & software work on another pc only leave... Your PC as the issue ;)

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Managed to fix the problem by doing an upgrade install of Windows 7 over itself, thereby reinstalling DirectX.

This also allowed me to keep all my documents and programs in order, as I did not do a full reinstall.

I'd suggest that you tell anyone in future that this is the only way to fix the issue, and it is not too complex, taking around 30-45 minutes.

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Managed to fix the problem by doing an upgrade install of Windows 7 over itself, thereby reinstalling DirectX.

This also allowed me to keep all my documents and programs in order, as I did not do a full reinstall.

I'd suggest that you tell anyone in future that this is the only way to fix the issue, and it is not too complex, taking around 30-45 minutes.

how do u do this

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