Computer Can't Detect Device

[The Rake]

Hey everyone! I've run into a bit of a snag with my Roxio Gamecap Pro HD.

 

I'm running a PS3 and using the A/V Component connection, HDMI cable is connected from the TV to the device, and the USB to my comp. The device is receiving power from my comp because the purple light is glowing, and everything displays fine on the TV (in fact, my display looks better than before since switching)

 

However, things are not going as smoothly on the computer side of things.

 

I installed the disc provided, but when I go to the Capture program, it is telling me I have No Input and says No Signal in green letters. I looked in my Device Manager and it didn't show the Roxio device, and doesn't appear on the list of devices on my Add Device. I've tried literally every USB port on my computer; the front and back ones, but all the same: device receives power but is not being detected.

 

Can anyone help?

 

 

Update:

 

I've tried using another PC (a weaker one compared to the one I'm currently using) and the same thing.

 

There is no noise when the device is plugged in, and doesn't appear in my device manager list. I've uninstalled and reinstalled several times, but still nothing.

[Jim_Hardin]

The USB connection between your PC and the GameCAP will give it the power it requires to run the Pass Through ~ hence if your PS3 is running the HDMI output will go to your TV

 

BUT the driver for the GameCAP is not installed and it will never work until you do

 

Try this:

 

 

Unplug the device and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc, run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

Then turn your AV & Firewall back on and reboot.

 

When you plug the GameCAP in, now your Device Manager should look like this: