Test Card Screen?

[Quirkey]

Hey peeps, guru's, techies and geeks.

 

I was given my Roxio Game capture HD PRO device as a Christmas gift and it has given me a bit of gip, to say the least.

 

However, I have gotten to a stage where the device is installed and my PC is happy that it is installed (quite a challenge for one such as me)

 

Anyway, as you can see from the attached screen grab, everything looks rosy except for the picture on screen withn the Roxio software.

 

Has anyone experienced this before or know why this is happening to me? I had a proper signal for about 20 seconds where I could see the picture and then it wen into its current 'Test Card' state.

 

I am attempting to trawl through the faq's and knowledge base, but admit to not have read everything yet. Kind of hoping that someone will have an answer before I get through it all...

 

Cheers

 

[Jim_Hardin]

Might help if you tell us what you have it hooked up to and how

 

Have you treid a different source, DVD or BD Player?

 

Does the RGC show up in your Device Manager?

[Quirkey]

Thanks for the reply and sorry it took so long for me to get back. Been v busy.

 

Anyway...

 

PS3 is the target. Component out to RGC. HDMI out to Monitor (27 "Asus 120HZ, LED Full HD Bluray 3D, Nvidia 3D Vision)

 

PC also hooked up to same Monitor and runs Windows 7.

 

PC is a new build and the cpu is an i7-3770K @ 3.5GH

GTX 680 Graphics Card

16GB RAM all sitting on a Maximus V Genie Motherboard. The processor and graphics card are water cooled.

The RGC's USB is in at the motherboard and I'm running a 6 port USB hub from a spare slot for the likes of flash drives, wireless network adapter, dongle for wireless headset, etc.

 

All drivers are up to date and the only error i get is a known one from an unattached USB port. Have had problems running crash dump report though.

 

Do you need anything further?

 

It is probably me being a dumb &%$ but i cant figure it out for the life of me.

 

EDIT: Yes, the RGC is recognised in device manager

[Jim_Hardin]

Might help if you tell us what you have it hooked up to and how

 

Have you tried a different source, DVD or BD Player?

 

Does the RGC show up in your Device Manager?

PC seems OK but there is one important testing proceedure you missed...

[Quirkey]

My bad. No, I haven't tried DVD or BD as source. My PS3 & PC are my bd players of choice and I don't own a dvd player that could connect to the RGC with my current cable set up. Won't be rushing out to get one either. Thanks again for getting back.

[Jim_Hardin]

ANYTHING that has an HDMI or Component Output will do for a test... (friend with a laptop?)

 

Check output settings on the PS3...

 

Change Cables...

 

Make sure nothing else is running or that you have not been overclocking CPU or tinkering with video card settings...

[Quirkey]

Update. It's working, finally! Only took me 3 weeks to get it sorted, lol.

 

Jim, thanks for your help. I was overclocking the Nvidia GTX 680. Put it back to original settings, re-installed RGC and Bob's your uncle!

 

I would not have thought about my video card as being the source of my issues.

 

Thanks again

[Jim_Hardin]

if overclocking is "good" don't you think the manufactures would have already done it???

 

I am glad you got it fixed, your hair should grow back in a few weeks

[Quirkey]

Just unleashing it's full potential!

[Jim_Hardin]

Just unleashing it's full potential!

Dreamer

[Quirkey]

definitely agreeing to disagree with you on this one. In small increments and stress tested along the way, it's a great thing.

[Jim_Hardin]

...and yet here you are with problems

 

Yes we can disagree but since you are not prone to follow advice, I guess there is no need to continue