Roxio "065F" Error

[RIDGEWRIGHT1]

iv tried all solutions provided by roxio and iv searched the forums and i still get the error "065F" during instalation of the roxio game capture pro disc

windows 7 professional 64 bit

intel core i-5-2400 3.10 ghz

service pack 1

 

one time i tried installing this and i was getting this error and i kept trying and i got it, then the next day i booteed up my computer and the software was gone iv tried many times now to install the software but i get the same error everytime!

[Jim_Hardin]

Pinned post at the top about providing your Log Files

[RIDGEWRIGHT1]

heres my log files

[RIDGEWRIGHT1]

oh man, nvmnd i try uploading my log files but it says the files to big:/

[RIDGEWRIGHT1]

oh wait, i got it ^.^

[RIDGEWRIGHT1]

nvmnd-_- i try to upload all of my log files and when i hit attach files it just sits there with a little loading arrow i let it sit for an hour and i came back it did nothing-_-

[Jim_Hardin]

Go back and read the post again, you only need ONE of the files

 

Edit: Sorry ~ within the Folder, just send the ROXIO_SETUP.LOG

 

If we need more than that, we will detail it and I have modified and updated that Post!

Edited January 13, 2013 by Jim_Hardin

[RIDGEWRIGHT1]

now its saying im not permitted to upload this file.

[RIDGEWRIGHT1]

i got it^.^

ROXIO_SETUP.zip

[Jim_Hardin]

Atta Boy!

 

I suggest you try it again this way...

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc but

don't run Install

 

Use Explorer to navigate to the disc and Right Click on Setup.exe then choose Properties - Compatibility.

 

Make sure there

is not

a checkmark in any Compatibility setting!!!

 

Now right click it and choose Open.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot

 

IF that does not work try Support (up top) and/or on their FaceBook page, HERE

[RIDGEWRIGHT1]

one question before i try this do i have to pay for the support?

[Jim_Hardin]

one question before i try this do i have to pay for the support?

A worthy Question

 

No, not for a web ticket or for FaceBook...

 

In no case can anyone wait until the end, then charge you Whenever support charges, they are always upfront with the details and only charge you IF You Agree! (this holds true for all manufactures I have delt with through the years )

[RIDGEWRIGHT1]

ok cool, i guess ill try the facebook page because i tried your above steps and i still get error code 065F:/

[RIDGEWRIGHT1]

when i try to install the roxio game capture pro software the installer stops at the end and says error code: 065F the installer stop at windowsmediaformat then says rolling back please help iv tried everything avaible to me ROXIO_SETUP.zip