My Own Topic - Split

[Martin Helwig]

I have the exact same Problem. My Notebook stats are: Processor: Intel ® Pentium ® CPU P6200 @ 2.13Ghz 2.13Ghz. 3.8GB of RAM. Win7 64bit.

 

Now to the Software itself: It ran 2 Times Perfectly then i tried to use it a third time and it keeps Crashing.

It Crashes this way: First i start the Programm. It Loads and then it begins. THe Window Pop up and then after a few Seconds my Notebook gets an Black Screen followed by an Blue Screen that says like: Windows does an Emergency Shut down to prevent damage to the Notebook.

 

Only thing i can say: Is there anyone out there that has an solution to this? (Without buying an 1000 Euro PC.)

 

EDIT: Info that might help: I am a PS3 user. Roxio setup is Component Cable at the Input and Output.

And some more detail to the Crash: Sometimes the Window load Sucsessfull but i cant chance any Settings. And when i click the Source tab the Software Crashes. The first 2 times it ran Perfectly with Signal and the Preview shows everything. That was before the new 14 Windows updates. The third time i tried to use it was after the 14 new updates for Windows.

That would be a Catastrophy when the Windows updates ruined everything. >.<

And i Repaired and Reinstalled the Software. But no luck with that.

Edited January 12, 2013 by Martin Helwig

[Jim_Hardin]

Please don't cut into someone else's Topic - it is NOT the same, you don't have the same PC and it simply rude...

 

Please try a proper repair again but make sure you do it this way...

 

Unplug the device and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc, run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

Then turn your AV & Firewall back on and reboot.

 

Finding and Posting Install Logs:

HERE

 

Your Lap is at the low end of the minimum requirements so defrag may help and make sure you have it on a hard surface (overheat) and are using the AC adapter and don't run anything else while using RGC.

 

Let us know what that does for you

[Martin Helwig]

Ok when its just rude iam really sorry. I will try this in the upcomeing Weekend. I hope this helps. I dont have the Money for a New PC.

[Jim_Hardin]

Great! Keep us informed of your progress

[Martin Helwig]

Today i tried your Repair Instructions above.

Result: The Software dont Crash my Laptop any longer. BUT now there are 2 other smaller errors:

1st: After i press the Blue big Capture button the Capture Screen WIndow opens. Then it stay blank only the Background is visible.

2nd: The Surface of the Capture Windows shows up. But no Signal (Roxio Game Cap HD Pro is connected. And all settings on the PS3 are Complete.) and i cant choose any Options. I can click on the tiny downpointing Arrows but i cant choose any Options.

 

These are the two smaller errors. But at least its not crashing all over the Place.

 

EDIT: The "No Signal" is now Green instead of the usually Red.

Edited January 24, 2013 by Martin Helwig

[Martin Helwig]

No one has an Solution to this two Problems?

[Jim_Hardin]

No, not really

 

Of course "No signal" means just what it says!

 

Make absolutely, positively, 110% Sure that you have only this entry in your Device Manger!!!

 

 

Then if that is OK, try a different source... Use a DVD or BD Player and see if it changes

Edited January 30, 2013 by Jim_Hardin

[Martin Helwig]

I will try this today. But i dont have a DVD or BD Player. I use my PS3 for DVDs and Blurays.

 

EDIT: I Pluged Roxio Game Cap HD Pro in to my Laptop. I opend Device Manager and Roxio Game Cap HD Pro shows up in it.

So i made absolutly 110% sure that my Roxio is in Device Manager.

But as i said i have only my PS3 Slim to test my Roxio Game Cap HD Pro.

Edited February 2, 2013 by Martin Helwig

[Jim_Hardin]

I hope it will work!

[Martin Helwig]

Ok my Roxio Video Wave decided not to Work like usual. I have made 2 Screenshots shown below as a Link: (Dont know here how to show te Picture directly in the Post.)

 

Roxio Game Cap HD Pro is Connected to my PS3, TV and Laptop.

 

http://jumpshare.com/b/q72mtN

 

Here you can see all Functions are Grayed out. I can only select the Source.

And when i click on anything thats the result:

 

http://jumpshare.com/b/b7Pign

 

It just Crashes with the typically "This Program stoped Working."

 

And now i dont know what to do next. I need help please.

Edited February 3, 2013 by Martin Helwig

[Jim_Hardin]

Posting pics here is quite easy! Info HERE

 

I think what you want to do is try a repair but make sure you do it this way...

 

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

With the Device Plugged in, go into Device Manager and uninstall it!

 

Remove the Device and set it aside for later.

 

Now insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Let's see what that will do for you

[Martin Helwig]

Ive done the New Repair. Exactly as you writen it. But no Sucsess. Then i tried to Open the Software First and then i pluged in the Device.

Thats the result:

 

 

I can click now an all of the Buttons. But there blank. I checken all Cables again. There are in correct order amd good Attached.

 

Any idea now what to do about that?

[Jim_Hardin]

In your pic you seem to have 2 instances of Game Capture running...

 

Otherwise, everything on the Software side seems to be working...

 

But you must try a different source!

 

Even if it is an HDMI out of your PC and plugged into the GameCAP Anything that is hdmi or component just to make sure the Device itself is not where the problem is!!!

 

Of course make sure you are connected to the Input side of the Device ~ the side OPPOSITE of where the USB plugs in double check, anyone can make that mistake.

[Martin Helwig]

I dont know what "instances" means in German. Google Translator cant Translate Properly. It Translate instances to Instanzen. But even Instanzen is the right Word i dont know what i means. But i dont have an another Source. THat means i have to buy an DVD or Bluray Player or anything. And i dont have the Money for that.

So looks like a Dead end. The worst Scenario is i have to save up Money for a New PC or an another Source like an DVD Player. But then i dont know how to Connect that DVD Player to the Roxio. Is it the same way like Connecting the Roxio Game Cap HD Pro to my PS3 Slim?

Edited February 3, 2013 by Martin Helwig

[bimicher]

I dont know what "instances" means in German. Google Translator cant Translate Properly. It Translate instances to Instanzen. But even Instanzen is the right Word i dont know what i means. But i dont have an another Source. THat means i have to buy an DVD or Bluray Player or anything. And i dont have the Money for that.

So looks like a Dead end. The worst Scenario is i have to save up Money for a New PC or an another Source like an DVD Player. But then i dont know how to Connect that DVD Player to the Roxio. Is it the same way like Connecting the Roxio Game Cap HD Pro to my PS3 Slim?

 

Was Jim sagen wollte mit "instances" is, dass "Roxio Game Capture" zweimal in der TaskBar vorkommt, also zweimal laeuft.

 

Ich wuerde auch Skype abrechen.

[Martin Helwig]

Ah ok. Das kann ich ausschließen. Da sich die Software nichtmal zwei mal öffnen lässt selbst wenn ich es wollte. Aber mir gehen echt die Ideen aus. Ich bin schon fast soweit zu sagen mir ne Hauppauge HD PVR zu holen. Aber wer weis ob das dann auch nicht läuft. Im schlimmsten falle muss ich mir echt nen neuen 800 bis 1000 Euro PC holen...

[bimicher]

Ah ok. Das kann ich ausschließen. Da sich die Software nichtmal zwei mal öffnen lässt selbst wenn ich es wollte. Aber mir gehen echt die Ideen aus. Ich bin schon fast soweit zu sagen mir ne Hauppauge HD PVR zu holen. Aber wer weis ob das dann auch nicht läuft. Im schlimmsten falle muss ich mir echt nen neuen 800 bis 1000 Euro PC holen...

 

Wie kommt es dann das RGC 2mal erscheint?

[Martin Helwig]

Achso das andere ist nur das Fenster wo man auswählen kann: Aufnehmen oder Bearbeiten. Also der BLaue und der grüne Button.

Edited February 3, 2013 by Martin Helwig

[Martin Helwig]

Ok ich bin weiter offen für neue Vorschläge. Sofern einer eine Idee hat was ich noch versuchen könnte wäre ich sehr dankbar darüber.

 

When there are more New Ideas for me i will really be Thankfull for every Idea.

[Jim_Hardin]

Wow you guys lost me back at the first 'ick'

 

You shouldn't have to buy anything else! But you need to beg or borrow something like a Player or get a friend with a Laptop to stop over and supply an HDMI connection that you can use!

 

I want to test to make sure that the problem is not the GameCAP Device itself that it failing.

[bimicher]

Wow you guys lost me back at the first 'ick'

 

You shouldn't have to buy anything else! But you need to beg or borrow something like a Player or get a friend with a Laptop to stop over and supply an HDMI connection that you can use!

 

I want to test to make sure that the problem is not the GameCAP Device itself that it failing.

 

Sorry Jim, I basically explained what your meant by the two instances. This is actually normal.

[Jim_Hardin]

Not a problem Walt - I was just making fun of my lack of language skills

[Martin Helwig]

But as an reminder all mess startet with the 14 Windows updates back at 27th or 28th of December. Befor that it runs fine. So i consider the Windows updates as an Error Source. That can mean that the Windows updates made Roxio Video Wave unuseable or something.

What can i do to Test this out?

[Martin Helwig]

Wow you guys lost me back at the first 'ick'

 

You shouldn't have to buy anything else! But you need to beg or borrow something like a Player or get a friend with a Laptop to stop over and supply an HDMI connection that you can use!

 

I want to test to make sure that the problem is not the GameCAP Device itself that it failing.

 

Ok then i need to buy at least one HDMI Cable. Or iam Lucky a Friend of mine has one. And where i need to Plug in that HDMI Cable? Input side or Output side?

[Jim_Hardin]

The HDMI should run from the OUTPUT of the Source to the Input side of the RGC.

[Martin Helwig]

I have an another idea: Can i use the Computer of my Parents to do the "Another Source test"? When yes it is enough to Install the Software and just Plug in the RGC? Or with PS3 Slim and TV hooked up?