LDragon Posted January 14, 2013 Report Share Posted January 14, 2013 Creator NXT Pro installed in brand new machine purchased with the NXT system requirements in mind. Videowave works for editing but when I open MyDVD (with Videowave closed or open), I get the main MyDVD window, then the "please select the project type" window. Whatever I select results next in the error message "Videowave has stopped working. A problem caused the program to stop working correctly. Windows will close the program & notify you if a solution is available". Then it closes. I've been living in the Knowledge Base & forums & tried all the fixes multiple times including running repair with firewall & antivirus off and uninstalling & reinstalling with firewall & antivirus off & disabling all startup apps per KB article 000012552. I've tried running & installing as administrator as well as trying to open MyDVD directly as opposed to from the main Roxio menu. I have all windows & Roxio updates. Attached DxDiag.txt is my machine information. I have wasted two weeks on what should have been a "simple" software install. Thank you for your time and hopefully your help with a "simple" fix that I might have missed. DxDiag.txt Link to comment Share on other sites More sharing options...
sknis Posted January 15, 2013 Report Share Posted January 15, 2013 Wow, you did a lot of looking ! Perhaps you are looking under the wrong street lamp. I Googled for the error you are getting (one of them) and it may be a Windows error. kernalbase.dll. There are a lot of possibilities and suggestions. Perhaps it was corrupted in your update to W8. There are fixes but I would be careful and go to MicroSoft for a fix. Link to comment Share on other sites More sharing options...
LDragon Posted January 16, 2013 Author Report Share Posted January 16, 2013 Thanks sknis. I checked my event log & apparently it is a Windows issue & the culprit is kernelbase.dll as you suggested. There's a lot of info on it out there & a lot of possible fixes but nothing has worked yet. My brand new Windows 8 machine which I bought specifically to run Creator for now is a worthless time waster. Once again, thank you Mr. Gates & family. Seriously, I appreciate your input & hopefully a fix will be found. If anyone out there has a similar problem I'd be interested in comparing notes. Link to comment Share on other sites More sharing options...
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