No Video Signal/monitor Shuts Off

[MJC8491]

I purchased Roxio VHS to DVD3 on January 8/13 from Best Buy to transfer our family vhs tapes.

I have tried something new every day since, to try to get this program to work.

For the first few days, every time I started the program it would shut the monitor down, the "ON" button would still be lit but no display. The only way to get the monitor back would be to hold the computer button in till the computer shut down. When I started up the computer again, all would be well.

I thought it was a conflict, but a conflict with what. After a few days of this, and reading on your forums, I read that one conflict might be NERO so I uninstalled Roxio VHS to DVD and NERO, then reinstalled ROXIO again, but no change, monitor still shutting off display.

Then I read that another possibility is my antivirus is conflicting, so after I uninstalled ROXIO again, I disabled NORTON, reinstalled ROXIO, then enabled my antivirus, and for a time my monitor would at least stay on.

My last attempt at solving the problem was something I read about - checking Device Manager. After installing, from the internet, the drivers I was missing, I had video!!

I was so happy, I fixed it ! !

I pressed record and ...... the monitor went dark.

After working on this for the past week, and reading the forums, if it's one thing I have learned it's sad that since so many have had problems that there should be better instructions come with the program and better tech support.

My next step is returning this program.

 

Attached is my DXDIAG.txt

DxDiag.txt

[Jim_Hardin]

There are no drivers for this product on "the internet" Whatever you downloaded and installed is Wrong!

 

No one here has heard of any conflict with Nero in many many years ~ check dates when you look at something...

 

Nothing jumped out from your DxDiag attachment, but thanks for attaching that!!!

 

There are 3 things I see that we want to look into...

 

Your PC

Your Video Card

A Proper install

 

First I would run a manual AV check on the computer.

 

Then make sure your Video Card Drivers AND Software are up to date! ~ you can check that here, NVIDIA

 

Then the Proper Install/Repair:

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

With the Device Plugged in, go into Device Manager and uninstall it - both entries!

 

Remove the Device and set it aside for later.

 

Now insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot..

 

Reg Cleaners (if you have one) cause more damage than they ever fix

 

Give that a try and let us know.