Hi there. I'll try and keep this somewhat short but exhaustive of necessary details, as I am very eager to get this thing working, and don't want to waste your time.
I am using a Roxio Game Capture HD Pro, ordered from Amazon, all packaging intact.
As I have only a monitor to play games off of, I usually run a 360 cable that inputs to VGA. However, my monitor has both VGA and DVI ports.
So, here's my setup that I imagine should work.
Xbox 360 -->Component Cable-->Roxio Game Capture HD Pro-->Hdmi output-->DVI Input
The HDMI-DVI conversion is simply a cable with HDMI on one end, and DVI (male) on the other end. And yes, the component cable is set on HDTV.
When I hook up this rig, plug the Roxio Card into my computer (the card has a nice glow to it, I have to admit), and use the software that I have reinstalled twice (once through a "repair" and once through a hard, delete-everything-and-try-again reinstall [i was pretty mad at the time]), the signal shows up when the recording software is set to component. Setting it to HDMI yields no signal before it shortly reverts back to Component, and the software works again. I did a quick test recording and it does indeed capture the image and audio just fine, so I know that both the 360 and the component cable are not the source of my issue.
And what is my issue? Well, my monitor only shows a black screen. The light is green, indicating that it is receiving something, instead of the yellow hue it produces when I power off the Roxio Card. So it's receiving a signal, but only an all-black one, occasionally flickering to its brief "no signal" message every once in a while.
However, when I take the HDMI-DVI cable and plug it directly into my 360 and Monitor, I receive a perfect video signal, so it's neither the output cable nor my Monitor and its DVI port.
So that leads me to believe that the Roxio Game Capture HD Pro is the source of my problem. It seems as though it is receiving and capturing the signal quite well, but it is failing to output the actual video through either HDMI port.
PC Specs: (Shouldn't be necessary, but it can't hurt)
Hardly the best system around, but it's more than capable of seemingly anything short of really advanced 3d modelling.
So that leads me to you, forum. Since apparently I need to pay Roxio money in order for them to tell me why my product isn't working, you guys are really all I have. I hope that my post was informative enough that the basic obvious questions such as, "Can your computer handle the software?", "Is everything plugged in right," "What Monitor are you using?", etc. Any time taken out of your day to help me get going would be greatly appreciated.
Thanks.
Edit: For more information, here's a post with some valuable information I posted below.
"Alright, so I've gotten a second Roxio HD PRO in the mail. I'm still having the same issue.
And while I am extremely grateful for the feedback, it appears I wasn't abundantly clear enough, so let me add and clarify a few more things.
1. I tried an HDMI cable, and I still have the exact same issue.
2. The hdmi-dvi cable works fine. I ordered a second one just to be 100% absolutely certain it wasn't the cable malfunctioning, and I still have the same effect: both of the cables work PERFECTLY (I CANNOT stress that enough, since unfortunately it seems this was missed by one or two people) when I use them to go directly from my Xbox 360 to my monitor.
3. The same goes for everything else. I've tried multiple 360's even, and every. Single. Piece of equipment. Works PERFECTLY on their own. But the SECOND I bring the cap card into it, I get the same exact issue of the card only outputting an all-black, occasionally-flickering signal to my monitor. Apologies if I come across inappropriately informal or rude in expressing this, but I understand that your time is valuable, and I wanted to make sure that this is understood. So to fully express my issue:
Things that cannot be the culprit, as they work fine on their own.
1. The monitor. It receives both VGA and DVI signals perfectly to this very day, and has never had an issue to the best of my knowledge. I also tried TWO other monitors, and every single one had the same issue.
2. The cables. Every single one of my cables works perfectly, and I have tried multiple other cables to ensure that there is not some kind of situational fault here. Every one of them works.
3. My Xbox 360. Like every single other piece of equipment (barring the Roxio) that I am using, I have tested TWO other 360's, and all three that I have tried work perfectly one their own, but do nothing to alleviate the problem with the Roxio.
After spending a decent amount of both time and money ensuring , without a single reasonable doubt in my mind, that the Roxio card is the culprit, I once again ask to see if any of you can help. The only thing I can tell is that the card outputs a completely black HDMI signal no matter what."
Question
Impul5iv3
Hi there. I'll try and keep this somewhat short but exhaustive of necessary details, as I am very eager to get this thing working, and don't want to waste your time.
I am using a Roxio Game Capture HD Pro, ordered from Amazon, all packaging intact.
As I have only a monitor to play games off of, I usually run a 360 cable that inputs to VGA. However, my monitor has both VGA and DVI ports.
So, here's my setup that I imagine should work.
Xbox 360 -->Component Cable-->Roxio Game Capture HD Pro-->Hdmi output-->DVI Input
The HDMI-DVI conversion is simply a cable with HDMI on one end, and DVI (male) on the other end. And yes, the component cable is set on HDTV.
When I hook up this rig, plug the Roxio Card into my computer (the card has a nice glow to it, I have to admit), and use the software that I have reinstalled twice (once through a "repair" and once through a hard, delete-everything-and-try-again reinstall [i was pretty mad at the time]), the signal shows up when the recording software is set to component. Setting it to HDMI yields no signal before it shortly reverts back to Component, and the software works again. I did a quick test recording and it does indeed capture the image and audio just fine, so I know that both the 360 and the component cable are not the source of my issue.
And what is my issue? Well, my monitor only shows a black screen. The light is green, indicating that it is receiving something, instead of the yellow hue it produces when I power off the Roxio Card. So it's receiving a signal, but only an all-black one, occasionally flickering to its brief "no signal" message every once in a while.
However, when I take the HDMI-DVI cable and plug it directly into my 360 and Monitor, I receive a perfect video signal, so it's neither the output cable nor my Monitor and its DVI port.
So that leads me to believe that the Roxio Game Capture HD Pro is the source of my problem. It seems as though it is receiving and capturing the signal quite well, but it is failing to output the actual video through either HDMI port.
PC Specs: (Shouldn't be necessary, but it can't hurt)
Lenovo T530 Thinkpad Laptop
4 GB RAM
Intel Core i5-3360 Processor @2.80 gHz (Ivy Bridge)
Intel HD 4000 Integrated Graphics Card
Windows 7 64-Bit
Hardly the best system around, but it's more than capable of seemingly anything short of really advanced 3d modelling.
So that leads me to you, forum. Since apparently I need to pay Roxio money in order for them to tell me why my product isn't working, you guys are really all I have. I hope that my post was informative enough that the basic obvious questions such as, "Can your computer handle the software?", "Is everything plugged in right," "What Monitor are you using?", etc. Any time taken out of your day to help me get going would be greatly appreciated.
Thanks.
Edit: For more information, here's a post with some valuable information I posted below.
"Alright, so I've gotten a second Roxio HD PRO in the mail. I'm still having the same issue.
And while I am extremely grateful for the feedback, it appears I wasn't abundantly clear enough, so let me add and clarify a few more things.
1. I tried an HDMI cable, and I still have the exact same issue.
2. The hdmi-dvi cable works fine. I ordered a second one just to be 100% absolutely certain it wasn't the cable malfunctioning, and I still have the same effect: both of the cables work PERFECTLY (I CANNOT stress that enough, since unfortunately it seems this was missed by one or two people) when I use them to go directly from my Xbox 360 to my monitor.
3. The same goes for everything else. I've tried multiple 360's even, and every. Single. Piece of equipment. Works PERFECTLY on their own. But the SECOND I bring the cap card into it, I get the same exact issue of the card only outputting an all-black, occasionally-flickering signal to my monitor. Apologies if I come across inappropriately informal or rude in expressing this, but I understand that your time is valuable, and I wanted to make sure that this is understood. So to fully express my issue:
Things that cannot be the culprit, as they work fine on their own.
1. The monitor. It receives both VGA and DVI signals perfectly to this very day, and has never had an issue to the best of my knowledge. I also tried TWO other monitors, and every single one had the same issue.
2. The cables. Every single one of my cables works perfectly, and I have tried multiple other cables to ensure that there is not some kind of situational fault here. Every one of them works.
3. My Xbox 360. Like every single other piece of equipment (barring the Roxio) that I am using, I have tested TWO other 360's, and all three that I have tried work perfectly one their own, but do nothing to alleviate the problem with the Roxio.
After spending a decent amount of both time and money ensuring , without a single reasonable doubt in my mind, that the Roxio card is the culprit, I once again ask to see if any of you can help. The only thing I can tell is that the card outputs a completely black HDMI signal no matter what."
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