Not Detecting Roxio

[Apexx iPredator]

Ok I have a roxio game capture hd pro and It worked fine. But suddenly out of know where, I decided that I wanted to record today but It won't detect the roxio. I don't know why because I was using it yesterday. Now I Uplugged USB and plugged it in another one and I swapped the HDMI cables but still nothing?

[Apexx iPredator]

TRY A DIFFERENT SOURCE - DVD or BD Player.

I tried a DVD player and it didn't work

[Apexx iPredator]

Corel/Roxio has changed their support policy... actually there have been a few changes over the last 30 days so I may not even have this version right

 

As I understand it:

 

 

There is NO phone number for Free Support!

 

There is a 14 day, Web Based, support for installation and activation problems.

 

There is One Time Priority Support (one incident) for $19.00 ~ any supported product.

 

The Facebook page is listed and still working (I heard it will be discontinued)

 

And there is the Product Defect Form, which may serve as backdoor for your issue

That is located,

HERE

 

I would go the Facebook route for now! HERE

 

And IF you have the email from Corel about support try that as well...

 

The real sticky issue is Hardware, as your problem seems to be pointing in that direction I don't know!

 

Also a quick update on my problem. I went ahead and installed my roxio on my laptop and it works fine, but know I need to fix it on my desktop.

[Jim_Hardin]

Interesting...

 

I'm on my phone so my replies are limited to thumbs!

 

Maybe someone will post the Revo Process & Link for you.

 

If not I'll cover it in the morning.

[Apexx iPredator]

Interesting...

 

I'm on my phone so my replies are limited to thumbs!

 

Maybe someone will post the Revo Process & Link for you.

 

If not I'll cover it in the morning.

Alright Thanks

[Jim_Hardin]

guess not

 

The plan is to do a through uninstall of the software and reg entires then install it. Luckily, it is pretty simple

 

First thing is to unplug the device and sit it aside for later.

 

Then download and install the

Revo

Uninstaller and run it in

in moderate mode

!!!

 

Turn off your AV and any firewall.

 

Reboot and install your software.

 

Turn on your AV/Firewall & reboot.

 

What happens now?

[Apexx iPredator]

guess not

 

The plan is to do a through uninstall of the software and reg entires then install it. Luckily, it is pretty simple

 

First thing is to unplug the device and sit it aside for later.

 

Then download and install the

Revo

Uninstaller and run it in

in moderate mode

!!!

 

Turn off your AV and any firewall.

 

Reboot and install your software.

 

Turn on your AV/Firewall & reboot.

 

What happens now?

Alright I tried it and unfortunately It didn't work but the select video device failed went away and know im just with a No Signal.

[Jim_Hardin]

What shows up in your device manager???

[Apexx iPredator]

This is what in in the device manager.

[Jim_Hardin]

TRY A DIFFERENT SOURCE - DVD or BD Player.

[Apexx iPredator]

Corel/Roxio has changed their support policy... actually there have been a few changes over the last 30 days so I may not even have this version right

 

As I understand it:

 

 

There is NO phone number for Free Support!

 

There is a 14 day, Web Based, support for installation and activation problems.

 

There is One Time Priority Support (one incident) for $19.00 ~ any supported product.

 

The Facebook page is listed and still working (I heard it will be discontinued)

 

And there is the Product Defect Form, which may serve as backdoor for your issue

That is located,

HERE

 

I would go the Facebook route for now! HERE

 

And IF you have the email from Corel about support try that as well...

 

The real sticky issue is Hardware, as your problem seems to be pointing in that direction I don't know!

 

Alright I tried the email about a week ago and the facebook 3 days ago, unfortunately I didn't get a reply. I would try the number but I feel that I should not pay $19 for one call. Right now I am with a No Signal...Any Advice?

[Jim_Hardin]

Done all I can - up to you to contact Roxio

[Apexx iPredator]

Done all I can - up to you to contact Roxio

Well I did but I never got a reply. I mean it works fine on my laptop i don't know why it doesn't work on my desktop. But Ok. Thanks anyways.

[Apexx iPredator]

Corel/Roxio has changed their support policy... actually there have been a few changes over the last 30 days so I may not even have this version right

 

As I understand it:

 

 

There is NO phone number for Free Support!

 

There is a 14 day, Web Based, support for installation and activation problems.

 

There is One Time Priority Support (one incident) for $19.00 ~ any supported product.

 

The Facebook page is listed and still working (I heard it will be discontinued)

 

And there is the Product Defect Form, which may serve as backdoor for your issue

That is located,

HERE

 

I would go the Facebook route for now! HERE

 

And IF you have the email from Corel about support try that as well...

 

The real sticky issue is Hardware, as your problem seems to be pointing in that direction I don't know!

 

Do you know that One Time Priority Support number?

[tbrewst]

Try here

[Miolinkko]

I like how others haven't tried saying to uninstall the DRIVER (not the program) for the product then reinstall it. It just sounds like a faulty driver installation.

[cdanteek]

I like how others haven't tried saying to uninstall the DRIVER (not the program) for the product then reinstall it. It just sounds like a faulty driver installation.

 

Miolinkko, welcome to the board.

 

Both Roxio Game Capture Forums and both Easy VHS to DVD Forums are filled with posts telling folks to remove incorrect drivers that windows installs when they plugin the Capture Device before installing the software and drivers!

[Apexx iPredator]

This problem is fixed. I got a replacement from amazon.

[Jim_Hardin]

This problem is fixed. I got a replacement from amazon.

Thanks for the update!

 

We are going to lock this one up now

[cdanteek]

Disable the HP Webcam.

 

Shut everything down and restart.

[Jim_Hardin]

A couple of users have reported this but none of them ever came back... They either fixed it or have no resolve

 

I think what you want to do is try a repair but make sure you do it this way...

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

With the Device Plugged in, go into Device Manager and uninstall it!

 

Remove the Device and set it aside for later.

 

Now insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Check for updates when you start the program.

[Apexx iPredator]

Ok so I did everything but still not detecting on the record program. The only thing that changed is that before it would change my windows 7 scheme to default now it doesn't.

[Jim_Hardin]

What is in your Device Manager???

 

Must look like this or it will never work!

 

[Apexx iPredator]

Yes I uninstalled that and it is back.

[Jim_Hardin]

Yes I uninstalled that and it is back.

??? I gave you a specific process to follow and "uninstall" was not in there!

 

If you can't follow these instructions it makes one wonder what else you may have done

[Apexx iPredator]

I did you instructions correctly twice now but still nothing.