"no Video Signal" Error Message

[smoore0209]

I just received Roxio VHS to DVD 3 Plus yesterday and installed it today. I cannot get it to work and technical support is a joke (how do you get in touch with ANYONE?!?) I tried it on two VCRs and keep getting "no video signal." One was a combination VCR/DVD player and the other was a TV with built-in VCR and DVD players. Could trying to use it on a combo unit be the problem? Or is there something else that I am doing wrong? All I'm trying to do is get some old family videos on DVD. If I can't figure this out I will be returning the software for a full refund.

[Jim_Hardin]

First thing is to make sure you installed it right

 

With the USB Device plugged in, open your Device Manager and make sure you have these 2 entries!!!

 

 

If they are there, then please explain exactly how you have it hooked up!

 

Note: make absolutly sure you have conneted to Output on either device!

 

Also, some combo units require you to set the output to Composit OR S-Video in their setup screen or it won't work.