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What Can I And Should I Do?


BuckWild
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I had to conduct a complete system restore (Java Script Trojan) on my PC.

I then installed all my programs.

When I launched the Game Capture software, I received an error stating the certificate is mimissingr cocorrupt

I uninstalled and reinstalled the software with the same result.

 

I then contacted the Tech support and began a email conversation with Chromil - Customer Support Representative.

Chromil stated that my problem was remanremnantragments of files from previous installations.

Chromil had me download a registry editor and I follow his instructions step-by-step.

Upon reboot, my system clock read 4022! That was just the beginning of my fun...

 

I decided to do another complete system restore. Hard drives formatttformattede way down to nothing!

I then restored the software environment (took a day adn a halando get all the updates!)

I installed all my programs.

I launched the Game Capture software, I received an error stating the certificate is missign or missing!!

 

corrupt asked Chromil for a up to date version of the software. He never answered this request.

I email back and forth and then Corel/Roxio went on a Holiday break...no replys from treplies

I then received an email from Chromil stating that no contact has been made for 10 days and my case was closed!

 

Now I cannot find an address to I can mail them for help!

What can I and should I do?

 

 

Thanks in advance,

 

Dan

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at least a year....

 

it's very bad business to NOT support your products....all it would take in this instance is a new disc to replace the bad one I have....missing certificates.....how about sending me these certificates I can copy them in the directories....

 

bad business....

Edited by BuckWild
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at least a year....

 

it's very bad business to NOT support your products....all it would take in this instance is a new disc to replace the bad one I have....missing certificates.....how about sending me these certificates I can copy them in the directories....

 

bad business....

 

Are you installing with Antivirus Software running?

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Thanks Digital....I search and search...found some results on Google...but nothing has worked as of yet....not sure why they wont just give me a current CD??? Is it that valuable???

 

 

Anyway, thanks for your efforts!

 

Dan

 

I've sent you a PM Personnel Message up top.

 

post-97-0-38673000-1358782990_thumb.jpg

Edited by cdanteek
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Wow...this just keeps getting worse!

 

Followed the instructions and I get a pop up dialog box that says

 

Title Bar: Certificate Processing Failed

 

then: "Make sure you have at least one certidicate installed properly and try again."

 

If this is your only Roxio product installed?

 

Download revouninstaller here, http://www.revouninstaller.com/

 

Be careful running it in moderate mode and remove all traces of Roxio.

 

Follow this for re-installing it, http://corel.force.c...kA060000000L3eQ

 

I know it's frustrating but complaining won't fix it.

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Ok Digital...thank for your contined help! I followed the instructions and then during installation....I get a pop-up....

 

 

TITLE BAR-->DirectX 9 runtime - InstallSheild Wizard

 

Dialog Box-->Could not load E:\DIRECTX_FEB10\dxhelper.dll

 

 

I googled search for the dll and the results listed mostly bit torrents and as a result I stay away from torrent sites....

 

I also checked my DIrect X and I have version 11.....Win Vista 32 bit...

 

Ideas?

 

Dan

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TADA!

 

After running the repair tool and rebooting....I was able to launch the program and it worked! Amazing....didnt do anything I have not already done!

 

Digital...thanks for all your help and guidance.....

 

I have not run the capture software (currently using the USB cable on my "wireless" printer....stupid problem of the printer being connected to the network and being detected by the network, but unable to connect to the network....)...will switch the cable later today and try to capture some gameplay!

 

Thanks again Digital!

 

Dan

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