Videowave Hang With M4V Files

[Slope]

I am running Windows 7 with SP1 installed. I also upgraded iTunes, Quicktime, and ensured I have the newest version of Creator NXT Pro. Everything works as I would hope when working with AVI files or MPG files. When I try to load a m4v (created by Handbrake version 0.9.8 (2012071700)) VideoWave will load the file like it should. You have about 20 seconds to do whatever you want then the program will hang. I can't keep the program running long enough to export the file back out.

 

I just bought this, but never received any code to get tech assistence under warranty. I tried to get an email sent, but navigating the website is horrible. If I can get this one issue fixed, I'm a happy camper.

 

Thanks in advance for your help.

 

Brian

[cdanteek]

You could post a small sample on a website like upfordown so we can poke it with a stick.

 

You will need to post a link to the file here.

 

Try this for support.

 

http://corel.force.com/support/regRequest?lang=en_US

[bimicher]

I am running Windows 7 with SP1 installed. I also upgraded iTunes, Quicktime, and ensured I have the newest version of Creator NXT Pro. Everything works as I would hope when working with AVI files or MPG files. When I try to load a m4v (created by Handbrake version 0.9.8 (2012071700)) VideoWave will load the file like it should. You have about 20 seconds to do whatever you want then the program will hang. I can't keep the program running long enough to export the file back out.

 

I just bought this, but never received any code to get tech assistence under warranty. I tried to get an email sent, but navigating the website is horrible. If I can get this one issue fixed, I'm a happy camper.

 

Thanks in advance for your help.

 

Brian

 

Did you register the program?

 

What was the original format before converting to m4v and why are you converting?