Mee Too Split

[cok724]

I have the same exact problem, what he means is the RGC is in the sound, video, and game controllers, but not in other devices. I cannot find the answer anywhere. I got this for Christmas, and I am overall disappointed. And what really gets me is you have to pay for support form Corel.

[Jim_Hardin]

You post the same copy/paste post into 2 completly different posts in two completly different Forums...

 

Maybe if you describe your problem in detail since it can't be the same as 2 completly different hardware and software packages

[cok724]

Alrighty, so. I am 100 % sure the Roxio HD Pro is connected correctly. I even recorded a couple of videos, and i havent changed the setup. One day I guess the software decided not to work. When I plug in the USB, it says "No Signal" in red. if I try to go to options, It immediately stops working, and windows cannot find the solution. I've tried uninstalling it because it seems to be the software, and not the actual Roxio itself. Updated it and everything. I am running windows 7, i3 CPU 2.53GHz, 4GB RAM, 64-bit OS

[bimicher]

Alrighty, so. I am 100 % sure the Roxio HD Pro is connected correctly. I even recorded a couple of videos, and i havent changed the setup. One day I guess the software decided not to work. When I plug in the USB, it says "No Signal" in red. if I try to go to options, It immediately stops working, and windows cannot find the solution. I've tried uninstalling it because it seems to be the software, and not the actual Roxio itself. Updated it and everything. I am running windows 7, i3 CPU 2.53GHz, 4GB RAM, 64-bit OS

 

Software doesn't "decide not to work". Something may have changed in your system such as an update or a newly installed program interfering with RGC

Of course Windows cannot find a solution - you didn't really expect it to, that is just a placebo.

 

What does "updated it and everything" mean?

How do you know its not the device that is the problem?

[Jim_Hardin]

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc (download version - run Install)

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Check for updates when you start the program.

 

Do that to the letter!!! and see what it does. Walt is correct, it is likely that something along the way has corrupted the program and this is how you test for that

[cok724]

I've done this about three times,and still nothing. I shut off windows firewall, and windows defender, put the disk in, repaired, turned on Firewall and defender nothing. I checked for updates. Im really pissed right now

[Jim_Hardin]

Take a deep breath, rage makes you overlook too many things

 

Did you look in your Device Manager to make sure the GameCAP is properly listed there (when plugged in) and there are no other errors/warnings showing anywhere?

 

You have never told us exactly how you have everything hooked up. You said you were Sure but I have doubts

 

Also - try using a DVD or BD Player or even hdmi from your PC's Video Card for input! Just something to make sure it is getting a good signal.

[cok724]

Yes, I'm calm now. It is in the game controllers, sound, and video. However, in devices and printers as a transcoder. No errors except the windows one that i said. I have an hdmi

from my xbox to the roxio hd,and a hdmi from my roxio to my tv, and the usb from my roxio to my pc.

[Jim_Hardin]

It is NEVER going to work that way!!!

 

But it is pretty easy to fix

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

With the Device Plugged in, go into Device Manager and uninstall it!

 

Remove the Device and set it aside for later.

 

Now insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

With a little luck, you'll be running with the big dogs

[cok724]

Still, the same result. No signal in red, and i cannot press anything.

[Jim_Hardin]

Still, the same result. No signal in red, and i cannot press anything.

But what is in your Device Manager now???

 

hint: if the word "Transcoder" appears in there anywhere or there are Warning or error flags showing it will not work!

 

You have to tell us what you are seeing!

[cdanteek]

It is NEVER going to work that way!!!

 

But it is pretty easy to fix

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

With the Device Plugged in, go into Device Manager and uninstall it!

 

Remove the Device and set it aside for later.

 

Now insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

With a little luck, you'll be running with the big dogs

 

Try it again with a reboot in between these two steps!

 

Remove the Device and set it aside for later.

 

Now insert your Roxio Disc - run Install.

[cok724]

Jim: It's still in sound,video, and game controllers. I do not see transcoder anymore. WHOA. I'm using HDMI and it lights up YPbPr. Maybe thats the problem?

[cok724]

Nevermind about the lighting up. Its on HDMI now.

[cok724]

hello?

[Jim_Hardin]

hello?

Hi ~ we hadn't heard from you 2 weeks, whats up?

[cok724]

Well, its still not working. I feel like theres nothing left to do. i know this is a very late reply. But still, is there any way to fix this? I've pretty much gave up.

[Jim_Hardin]

Did you try using a completely different source, like a DVD or BD Player or even a camcorder (with HDMI or Component output).

 

You had a 30 day warranty on this but you needed to pursue it a little more aggressively

[cok724]

No, im afraid i dont

[cok724]

have a dvd player capable of hdmi

[Jim_Hardin]

No, im afraid i dont

have a dvd player capable of hdmi

huh?

[cok724]

Alright. So i have resorted to one last option. I will try to test it on my Friends PC. if it works, then I will wait till i get my new pc in July. If it doesn't, i am selling it and will hope someone else has better luck.