Roxio Game Capture Hd Pro - Issues With Signal Before Recording

[Evanzo7 0]

Hi,

 

I have been having issues lately with the HD Pro software on my laptop when I set it up for recording.

I have had about 2 weeks where it was working perfectly but recently it has not been working at all.

 

I set everything up exactly like it mentions in the tutorial. I set up the equipment and plug the USB in to the laptop and open up the capture program. I then open up the Capture section of the program and set he input method to Component as that is what the tutorial said to do and that is also what I had been using when recording previously. Once that has loaded up fully I then turn on the console which is a PS3.

Now, previously that was fine at it would go from "no Signal" to "ready" and that was me ready to record but not anymore for some reason. Now once I turn the console on the program does something that looks like it is refreshing, like when you refresh a page on the internet. Every time it does this it goes from what I had set "component" to "HDMI". When I change it back it does this refresh looking thing and goes back to the HDMI setting.

 

It is very strange and frustrating and I am not sure why it does it.

 

Is anyone able to help at all?

 

Thanks!

Edited January 24, 2013 by Evanzo7

[Jim_Hardin 418]

Frankly??? - don't know!

 

A couple have reported this but I don't recall a definitive answer

 

Of course we always start with a Proper Repair to make sure everything is as it should be...

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

With the Device Plugged in, go into Device Manager and uninstall it!

 

Remove the Device and set it aside for later.

 

Now insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Check for updates when you start the program.

[Evanzo7 0]

 

Of course we always start with a Proper Repair to make sure everything is as it should be...

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

With the Device Plugged in, go into Device Manager and uninstall it!

 

Remove the Device and set it aside for later.

 

Now insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Check for updates when you start the program.

 

That is great thanks, I will give it a try when I get home.

[Evanzo7 0]

Frankly??? - don't know!

 

A couple have reported this but I don't recall a definitive answer

 

Of course we always start with a Proper Repair to make sure everything is as it should be...

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

With the Device Plugged in, go into Device Manager and uninstall it!

 

Remove the Device and set it aside for later.

 

Now insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Check for updates when you start the program.

 

Hi Jim,

 

Sorry it has been a while!

 

I have done what you have said and that sadly did not fix the issue. I also uninstalled and re-installed the software and this as sadly done nothing either.

 

Do you have any other suggestions on what I could do?

It is very annoying because there is only a 14 day warranty on the product and this happened a few days after that ran out, also as far as I can see you have to pay for help outwith this forum which I find a very silly thing.

Edited February 18, 2013 by Evanzo7

[cdanteek 225]

you have to pay for help outwith this forum which I find a very silly thing.

 

??

[Jim_Hardin 418]

??

 

It makes sense when you look at the WHOLE sentence

 

...

It is very annoying because there is only a 14 day warranty on the product and this happened a few days after that ran out, also as far as I can see you have to pay for help outwith this forum which I find a very silly thing.

 

There IS only 14 days for Support questions after you Register... After that you would have to Pay to ask Support for assistance.

 

Of course the Forums here are absolutly free

 

Let's try this process, it is more involved but hopefully it will get you up and running! We are going to do a complete removal followed by a through install!

 

First, remove the RGC from your PC until all of this is done.

 

Then, download and install the Revo Uninstaller and run in moderate mode.

 

Last Steps:

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

We will keep our fingers crossed for you

[cdanteek 225]

It makes sense when you look at the WHOLE sentence

 

That is your opinion, everyone has one.

 

It doesn't make sense to me!

[Jim_Hardin 418]

That is your opinion, everyone has one.

 

It doesn't make sense to me!

I do understand... not a problem!

[cdanteek 225]

I do understand... not a problem!

 

Your winging it as usual.

[Evanzo7 0]

??

 

What I mean by that is that I have read on the site somewhere that there is a charge for someone to help you with the products.

I find this silly because you have paid to buy the product and if there is a fault with it then the least you can get out of the company is free help. paying £50 plus for a product then £20 plus for help because it doesn't work is a bit outrageous.

Thankfully people like Jim are on the forums here to help us out.

 

 

It makes sense when you look at the WHOLE sentence

 

 

 

There IS only 14 days for Support questions after you Register... After that you would have to Pay to ask Support for assistance.

 

Of course the Forums here are absolutly free

 

Let's try this process, it is more involved but hopefully it will get you up and running! We are going to do a complete removal followed by a through install!

 

First, remove the RGC from your PC until all of this is done.

 

Then, download and install the Revo Uninstaller and run in moderate mode.

 

Last Steps:

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

We will keep our fingers crossed for you

 

Cheers Jim, I will give this a go tomorrow and get back to you as soon as possible with my results.

 

EDIT: IF all this works, when I come to recording will I NEED to record on that new account all the time?

Edited February 18, 2013 by Evanzo7

[Jim_Hardin 418]

Let's get it working first, then I will tell you what you can do with that account (delete it!)

Edited February 19, 2013 by Jim_Hardin

[Evanzo7 0]

Let's get it working first, then I will tell you what you can do with that account (delete it!)

 

Alright Jim, sorry again for the late reply.

 

Huge amounts of college work where needed to be done and I didn't have time for gaming or anything.

 

Finally got round to trying out your solution and it sadly did not work.

I managed to get the "Start Capture" option but that was only when I turned the PS3 on and it came up with the message saying "HDMI is detected, would you like to change to this output?"

 

After that the software says No Signal and is again constantly changing between HDMI and Component.

 

It is really frustrating!

Any other ideas? haha!

[Jim_Hardin 418]

Do it again, only make sure you are following all of the instructions

 

Also use a different Source ~ DVD or BD Player just to test with a known good signal.

[Evanzo7 0]

Do it again, only make sure you are following all of the instructions

 

Also use a different Source ~ DVD or BD Player just to test with a known good signal.

 

Is it possible to use HDMI from PS3 to Roxio and Roxio to Laptop as the guide video said to use Component cables?

[Jim_Hardin 418]

NO!

 

It will sense the PS3's HDCP protection signal and will not allow capture or streaming (that is why Component was required!)

 

So now you have it running?

[Evanzo7 0]

No not yet, went to bed after sending that reply, at work right now. Will do it again when I get home and I won't take weeks this time like before

[Evanzo7 0]

Tried it all again Jim and again had no luck with it.

 

Only registers as ready to record when it asks if I want to switch to HDMI.

 

The rest of the time I get what you see in the attached pic.

It is on that screen and constantly switches between component and HDMI. I really have no clue as to what is going on.

[Jim_Hardin 418]

What about trying another Source as I suggested in Post #13???

[Evanzo7 0]

Sorry forgot about that, can you maybe explain in a little more detail for me?

Dumb it down a little haha

[Jim_Hardin 418]

Hook Up a DVD or BD Player that has HDMI or Component Output to the RGC device...

 

See if that works

[Evanzo7 0]

Alright haha, thought it was going to be something more complex.

I'll give that a go when I get home again tonight.......if I have a DVD player haha! I know I don't have BD Player, that is one thing we use the PS3 for

[Jim_Hardin 418]

great!

[Evanzo7 0]

Hey Jim,

 

My brother took the roxio with him for a few days before I got home from work so wasn't able to test anything.

I looked the next day though for a DVD player and we don't have any left, we got rid of them all since we all have laptops and my PS3.

 

I am away now for a week and a half on holiday.

Have you got any other suggestions I can try when I get back home?

[Jim_Hardin 418]

??? Does it work OK with your Brother's setup?

[Evanzo7 0]

Well....no...haha!

He has an xbox and he has some problems with his as well, not 100% sure what his issues are but I can find out if you wish?

[Jim_Hardin 418]

Well yeah, might give us some insite... (I need a lot of that )

 

I would also like to review your PS3 settings... ~ something you said about "...asking if I want to change to..." ???

 

I don't recall ever seeing the RGC Software ask anything

 

But the instructions specify that the PS3 MUST be set to Component output and NOT left to Auto...

 

Also are your Component Cables, genuine Sony issue??? (I hate to try to blame cables but some have reported that 'fixed' it)

 

Also, one user felt that you need to set the PS3 to Component and reboot the PS3 before using the RGC...