Constant Freezing, Will Not Quit

[ehSnax]

Ever since I got this thing a month ago I've had nothing but issues with the software, both the capture and editing software. The capture software *usually* works but every now and then it just doesn't work for the day and I get nothing but freezing. For the editing software it's just generally very very sluggish and freezes a lot.

 

30 minutes ago the capture software decided to freeze shortly after opening, and I pressed End Task.. and IT STILL HASN'T QUIT.

 

Here are my system specs in case they are relevant:

 

Core 2 Quad Q6600 @ 2.4GHz

4GB RAM

GTX 560

Windows 8-64 bit

[ehSnax]

It finally quit and now I've restarted my computer... started up Roxio Gamecapture HD Pro capture software and now won't detect any signal.

It's still passing through the signal to my monitor but the capture program doesn't see that HDMI is connected and doesn't even give the option to select either HDMI or Component input.

[Jim_Hardin]

Passthough works whenever the Device is power from a USB source.

 

You need to start by doing a Proper Repair... Follow this process step by step.

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

With the Device Plugged in, go into Device Manager and uninstall it!

 

Remove the Device and set it aside for later.

 

Now insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

[ehSnax]

I will make sure to try this, sorry for the late reply.

 

I haven't had these problems too bad in the past couple days now, but for some reason today it seems to have a 50% chance of recording at like 4 fps instead of 30. I recorded some gameplay earlier, and the first 2 turned out at 3-5 fps or something, unusable. And then awhile later, I recorded 2 more gameplay videos. The first of these turned out fine, 30 fps, and then the second which was started about 20 seconds after the first one finished with no settings or anything changed in between turned out again at a very low framerate (unusable). The whole ~25 minute video is like this.

 

edit:

Apparently the file just appears to be at 3-5 fps. Both when I watch the M2TS and when I pull it into the editor it's really slow, but the uploaded result to YouTube had regular framerates. I don't understand why this would be and why this only happens on *some* of the files when I'm not changing anything in between them.

[ehSnax]

Okay, ran the repair and now after rebooting and hooking everything back up, every single button is greyed out in the Capture software and it doesn't detect a signal.. -__-

 

Annnd it stops working every time I start it now so I have to keep closing it. Ugh, more problems constantly popping up

[Jim_Hardin]

Maddening!!!

 

Run the repair again, sometimes it takes 2 or even 3 times to work right.

[ehSnax]

No luck... do you know of any free 3rd party programs I can try in place of the Roxio capture software to determine if there's a problem with the program or with the hardware?

[Jim_Hardin]

No...

 

Try it with a different Source!

 

Use a DVD or BD Player to see what happens.

[ehSnax]

It works (barely) when I don't have HDMI input plugged into it. As soon as I plug in HDMI input, the capture program stops responding. The signal is fine from it though, I can plug it into my monitor or into an HDMI switch and have no issues.

[Jim_Hardin]

It works (barely) when I don't have HDMI input plugged into it. As soon as I plug in HDMI input, the capture program stops responding. The signal is fine from it though, I can plug it into my monitor or into an HDMI switch and have no issues.

WHAT WORKS??? Plug HDMI into WHAT??? From WHAT???

 

You need to discribe things in enough detail so that someone who isn't in the same room can understand what you are talking about

[ehSnax]

That should have been enough information given what was said earlier within this thread to draw what I'm talking about.

 

The software barely works (it gets past having everything greyed out) when HDMI input is NOT plugged into the device. Then I get the blue screen in the capture software which you get whenever there is no input signal. But the options and dropdown menus and everything are clickable. The second I plug in the HDMI input, the program stops responding and must be closed.

____

 

Here's how it goes down:

- I start up the Capture program, and everything is greyed out except the quality slider when HDMI is auto-selected.

- If I have nothing plugged into the Roxio Game Capture HDMI input, or if I adjust the quality slider, it sets the input to Component at which point I get the blue screen and everything is clickable.

- If I switch the input back to HDMI from the dropdown menu or plug HDMI input back in, the program instantly gives me a popup saying it's stopped working and must be closed.

 

So for some reason it is just having problems with HDMI input. I've tried from multiple HDMI sources to no avail.

[Jim_Hardin]

OK then we are done here.

 

Best of luck to you

[ehSnax]

It's a problem with the hardware then?

[RCG HD SUX]

Hi Jim....

 

I am having the same issue...

 

I have been reading this thread, in particular your "Helpful" advice (if you can call it that)...and I have come to understand that

you are far from the guru you claim to be.

 

It seems more like you are just regurgitating a bunch of generic desktop support quotes in hopes it will eventually solve the issue,

when in fact you have no idea what is causing this problem or how to solve it.

 

Myself an ehSnax are not the first to come accross this problem, as a quick google search will report back many many many different threads with this

same issue, as well as many other issues related to your buggy product.

 

This is the second issue I have come accross. The first issue was resolved after many non-helpful and time wasting emails to your

helpdesk, which spouted the exact same generic 1st year desktop help crap you are in this thread. Am I to understand that ALL problems with

this device can be solved by sending the customer a link to connection diagrams, uninstalling/reinstalling the application and delivering

your replies with a condescending tone?

 

If so, BRAVO sir...you have done your job. However...as I would much prefer my device to work, I took it upon myself to resolve it...and wouldnt ya know it,

none of the advice I was given was even relevant.

 

But now I have this new issue....and judging by the way you have replied to ehSnax (and many other users with different issues), I would just be wasting my time here trying to get any ounce of

useful information from you in hopes of actually getting this peice of crap to work. I have already performed the "fix" you supplied and it STILL does not

work. It just sits on my desktop....FAILING!!!

 

In short, your attitude towards users and there issues has inspired me to return your crappy RCG HD Pro and purchase an Elgato. From review on the internet, it is

nowhere near as buggy and FAR superior to your device. SO thank you.

 

Speaking of reviews, I will be sure to post negative reviews of this product AND of your rude support whereever I can find it available.

 

Roxio can rot in hell...I wont be buying again.

 

Yours sincerly,

Unimaginably pissed off user over his regrettable purchase.

[grandpabruce]

Hi Jim....

 

I am having the same issue...

 

I have been reading this thread, in particular your "Helpful" advice (if you can call it that)...and I have come to understand that

you are far from the guru you claim to be.

 

 

 

In short, your attitude towards users and there issues has inspired me to return your crappy RCG HD Pro and purchase an Elgato. From review on the internet, it is

nowhere near as buggy and FAR superior to your device. SO thank you.

 

Speaking of reviews, I will be sure to post negative reviews of this product AND of your rude support whereever I can find it available.

 

Roxio can rot in hell...I wont be buying again.

 

Yours sincerly,

Unimaginably pissed off user over his regrettable purchase.

 

Did you give yourself the name Newbie? The Guru designation was given by Roxio. Jim is not Roxio, so he did not give himself the name, and the product is not his.

 

Oh, great rant, but absolutely no information on your problem, so it is doubtful that anyone can help you.

 

Good luck with your Elgato.