Burning Error

[zkjg02]

I am running Roxio Creator Premier v 10.2 and ran into a problem trying to create a Bluray disc. I I validate the project and it has no problems. During the burn porcess, I get the follwoing error message after the encoding process ends:

 

" Failed to import media in AutoScript. Error while Importing Media"

 

Current task shows 100% complete as does Overall Progress.

 

The video files and audio files (background music and narration) for the project are located on an external hard drive with +400 GB of free space.

 

Any ideas would be very helpful!

 

Dell XPS 435MT

Intel COre i7 CPU 2.67 GHZ

6 GB RAM

750 GB Storage; 200 GB free

[sknis]

That one has been along for a long time and is a bug that was never fixed. Sometimes it is from a menu issue and sometimes no one know what caused it. There are a bunch of work-arounds but none were really satisfactory. Making a folder set and then burning that to disc seemed to be the best alternative.

 

Try doing this- Making an AVCHD disc but substitute blu-ray for AVCHD.

 

How much time are you trying to put on the blu-ray? If it is only 45 minutes or so, you may want to make an AVCHD disc.

 

Let us know if this helps.

 

Edit: I just realized that you may have the free OEM program that came with your Dell. Those OEM's are cut down teaser versions of the commercial software. Therefore you have to confirm with Dell that you can burn blu-rays and you must get technical support from Dell per agreement with Roxio/Corel. Very few of us have that version so nothing we suggest may work. Sorry.

[zkjg02]

I tried making a folder and that did not solve the problem. The project is only 7 min and 40 sec, so size is not a problem. I have been successfully burning Bluray projects since 2009 and as of a month ago, I could burn successfullly. I tried doing a normal DVD format and that will not work either.

 

I am getting a strange panel - as soon as I select burn, I get a pop up panel that says "Roxio Cretaor - Plrease wait while Roxio Cretaor 10 configures Windows." . Then another panel appears with the following: "The setup must update files or services that cannot be updated while the system is running. If you chose to continute, a reboot will be required to complete the setup".

 

A hit "OK", then it asks me to find the ".msi" file on the install disk. After opening that file, I get the following error.: "Error 1706: No valid source code could be found for product Roxio Creator Premier 10. The Windows Installer cannot continue."

 

I've tried repairing my Creator 10 using the disk from Dell (Roxio Creatot Premiun Blu-ray 10.2", but it keeps asking for a disk 1. I called Dell and they said it is a OEM software issue and to contact Roxio. Your telling me to contact Dell, so I guess I am dead in the water.

 

Thanks for answering my initial question ( I am running Viista Home Premium 64 bit) - seems like I will need to shop for new software....

[bimicher]

I tried making a folder and that did not solve the problem. The project is only 7 min and 40 sec, so size is not a problem. I have been successfully burning Bluray projects since 2009 and as of a month ago, I could burn successfullly. I tried doing a normal DVD format and that will not work either.

 

I am getting a strange panel - as soon as I select burn, I get a pop up panel that says "Roxio Cretaor - Plrease wait while Roxio Cretaor 10 configures Windows." . Then another panel appears with the following: "The setup must update files or services that cannot be updated while the system is running. If you chose to continute, a reboot will be required to complete the setup".

 

A hit "OK", then it asks me to find the ".msi" file on the install disk. After opening that file, I get the following error.: "Error 1706: No valid source code could be found for product Roxio Creator Premier 10. The Windows Installer cannot continue."

 

I've tried repairing my Creator 10 using the disk from Dell (Roxio Creatot Premiun Blu-ray 10.2", but it keeps asking for a disk 1. I called Dell and they said it is a OEM software issue and to contact Roxio. Your telling me to contact Dell, so I guess I am dead in the water.

 

Thanks for answering my initial question ( I am running Viista Home Premium 64 bit) - seems like I will need to shop for new software....

 

Dell is responsible for this OEM version, they will of course try to pass the buck to Roxio.

 

Your post is somehwat confusing. Do you have 2 versions of that software since you talk about a "I've tried repairing my Creator 10 using the disk from Dell (Roxio Creatot Premiun Blu-ray 10.2"?

[sknis]

If you have the disc from Dell or if you have a download of the program.

 

1) Use Revo Uninstaller Pro (free trial ) to uninstall the program in the MODERATE Mode.

2) Update your computer by doing all of these (link).

3) Reinstall the program as an administrator and do not let it install in a compatibility mode.

 

See if that works!

 

Tell us more about the project you are working with. Where did you get the video files from originally? What format? Any chance they may be DRM protected?

[zkjg02]

My version is Roxio Creator 10 Premer Blu-ray 10.2 (per the "about" menu in MyDVD), so sorry on the version confusion. (In Creator Premier panel, Version 10.2, Build 116B06A,DLH).

 

The project consists of video clips from several different camcorders - file types are mt2s, mpg4 and VOB. There is an added narration track, an added background music track and I also muted the audio track of the original video clips. Also, have several panels with text. Nothing is DRM protected.

 

As a quick fix, I as able to output the project as a MPEG2 file and burned to a DVD via Windows DVD maker, but of course it is at a much lower resoution.

 

WIll try instuctions above - thanks for the help!

[zkjg02]

Followed your instructions and did all updates, ran the uninstall utility after removing the initiall install and performed a re-install. No luck - I am getting the same "Failed to import media in AutoScript. Error while Importing Media" message. I guess it time for something else.

 

I appreciate all your help though ...

[sknis]

I don't know if your versions supports all the different video formats. You could try dumping them all into a free Video Converter and change them all to mpg2 files to begin with. I use "Any Video Converter' free. It will do all of the conversions as a batch. The converted files will be where you want them or on your desktop in a folder if you don't specify..

 

By the way VOB = mpg2. One option is to rename the vob extensions to mpg2 and try that. Also make sure that you have the latest version of Quicktime on your computer; it is needed for the codecs.

 

You might want to check the Dell manual for supported formats; sometimes that is not correct though.

[bimicher]

My version is Roxio Creator 10 Premer Blu-ray 10.2 (per the "about" menu in MyDVD), so sorry on the version confusion. (In Creator Premier panel, Version 10.2, Build 116B06A,DLH).

 

The project consists of video clips from several different camcorders - file types are mt2s, mpg4 and VOB. There is an added narration track, an added background music track and I also muted the audio track of the original video clips. Also, have several panels with text. Nothing is DRM protected.

 

As a quick fix, I as able to output the project as a MPEG2 file and burned to a DVD via Windows DVD maker, but of course it is at a much lower resoution.

 

WIll try instuctions above - thanks for the help!

 

Your VOB video is of course lower quality then the m2ts (and mp4) files and will always be of lower quality. You cannot turn a DVD mpg quality video into HD quality.

[Brendon]

Followed your instructions and did all updates, ran the uninstall utility after removing the initiall install and performed a re-install. No luck - I am getting the same "Failed to import media in AutoScript. Error while Importing Media" message. I guess it time for something else.

 

The actual error is "Failed to import media in Authorscript" not Autoscript.

 

Try doing a search in these forums on the actual phrase, because there are many topics here which deal with it. Some of them may give you the answer.