Roxio Hd Pro- Many Problems

[zako240]

So I got my roxio gamecap hd pro a couple of days ago and haven't had a chance till today and at one point i could get it to work for like half a minute then my computer like freaks out and will just restart or go to the blue screen then restart. I also had it work but in the roxio program al it showed was like the multi-color thing that i only remember from tv. Now I can't get a picture even and i can't even try to change the input. At this point I would want to get my money back but i want it to work so badly. By the way I have tried reinstalling the roxio program and stuff from other topics but nothing is working.

[Jim_Hardin]

"...I would want to get my money back but i want it to work so badly"...

 

Refunds? Contact Support: LINK

 

To fix it???

 

Frankly if your PC acts that way, you are long past due for a, Format C:\

[zako240]

Can you collaborate on what I would need to do and what information you would need to help me properly.

[cdanteek]

Can you collaborate on what I would need to do and what information you would need to help me properly.

 

For a refund Jim posted a link.

 

So it's not a refund and you want help to fix it?

[zako240]

Yes I would much rather try to fix it at the time i was just frustrated.

[zako240]

so can anyone tell me what i need to do so I might be able to get it to work?

[Jim_Hardin]

You said you already tried everything, I'll check my pockets but I am pretty sure they don't have anything else...

 

You never listed any of your PC Specs! We see a lot of users who think they meet or exceed but do not

 

Please list your specs and include your Windows Experience number (click Win-Pause).

 

Do you have another PC you can install and test it on ~ doesn't have to Lightning Bolt System, all we want to see is if the Software installs and runs OK when the RGC device is plugged in!

[zako240]

That would be my PC specs hope that's enough and i don't have another PC but I can try it out on a friends pc maybe.

[zako240]

the pic didn't work so here.

pc: dell

model: XPS 8300

processor: intel® Core i5-2300 CPU @ 2.80GHz

RAM: 6.00 GB

system type: 64-bit operating system

and for geaphics card it says Intel® HD Graphics Family

[zako240]

Is my pc strong enough and if so should i just send it back and get a new one?

[Jim_Hardin]

Is my pc strong enough and if so should i just send it back and get a new one?

Sorry I did not get back sooner!

 

Were you able to try it on a friend's PC?

 

The warranty period is short, so I would suggest that if you are going to send it back, do so Monday!

[zako240]

no I did not get a chance to the weather got a little bad but yeah i will send it back and maybe try again and if that doesn't work then I am done.

[zako240]

well now i am pretty sure i have no options wether it was somewhat messed up before i got it doesn't matter because my parents threw out the return stuff so idk what to do.

[Jim_Hardin]

This is extensive, but it what I suggest...

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!