Roxio Software

[The Subtle Arts]

Having since acquired the capture card last year I had no issues with recording or streaming. Recently the software has started crashing about a minute give or take into streaming mainly. The software freezes and becomes unresponsive and windows can't find a resolution.

 

I've repaired and re-installed from scratch but this hasn't fixed the issue. I've noticed the odd complaint about the software but irrelevant to this issue. Sure there's a delay when streaming but that's a given.

 

Would sincerely like any help with sorting this out!

 

Update: Before anyone asks about PC specs.

 

Total amount of system memory 8.00 GB RAM System type 64-bit operating system Number of processor cores 6 Storage Total size of hard disk(s) 1509 GB Disk partition (C:) 60 GB Free (112 GB Total) Media drive (D:) CD/DVD Disk partition (E:) 1348 GB Free (1397 GB Total) Graphics Display adapter type AMD Radeon HD 6800 Series Total available graphics memory 4837 MB Dedicated graphics memory 1024 MB Dedicated system memory 0 MB Shared system memory 3813 MB Display adapter driver version 9.2.0.0 Primary monitor resolution 1776x1000 DirectX version DirectX 10

 

Total Windows Experience Index Score of 7.9

Edited February 10, 2013 by The Subtle Arts

[Jim_Hardin]

What Windows Version?

 

If it has run well before and now is acting up, it is likely due to a corruption of the sofware, although graphisc card coudl be an issue as well...

 

Make sure you have the latest driver and software from NVIDIA

 

Of course I would like you to do the Repair again, following these exact steps

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Please let us know...

[The Subtle Arts]

Tried these steps Jim as I've noticed it's the same thing I've seen posted in other threads with different issues. The Graphics card is AMD, not Nvidia unfortunately, but I can confirm all drivers are up to date and is running the latest AMD catalyst software. It's Windows 7 by the way.

 

Capturing is not an issue at least. Captured this morning with no issues using with max settings, for a couple of hours, never any delay, glitches, freezing or anything. Just the Live Streaming aspect is the issue here.

[Jim_Hardin]

I read that "AMD Radeon" quite clearly and still posted a link for NVIDIA (must have had a Stupidity Attack)

 

Did you try the Repair today??? (I would prefer it was done recently)

 

Have you switched Streaming Servers?

 

(picking among straws here )

[The Subtle Arts]

Good call, totally forgot about the streaming servers. Shall see if it makes any difference, still don't see how it would freeze up the software but I guess who knows at this stage. Repair was done last night prior to recording flawlessly this morning. Shall let you know how I get on.

[The Subtle Arts]

Gave that a shot, same thing. SO far the symptoms are as follows.

 

Start streaming > anything between 0.30 - 3:00 of streaming the recording stops > Software displays either a frozen screen or total black screen > Is unresponsive or yet to become in a non-responsive state until you press the stop streaming button.

[Jim_Hardin]

??? possible overheat (not too likely)

 

Any other way to test it - another PC or another place?

[The Subtle Arts]

Not at current.

 

Managed to actually successfully stream with absolutely no issues last night. Very weird. SHall blast some more tonight and see if I can confirm what was likely the issue.

[Jim_Hardin]

Great ~ at least it will be if it stays that way

 

Keep us updated!

[Seisoku]

I've been having this issue as well, But managed to resolve it by switching over to Xsplit, will probably give it another go at a later time considering the software for the card is a little less taxing on CPU.

[The Subtle Arts]

Don't really have an issue with the software being a hog with my set-up but I will admit it has been tempting to seek out other software. Unfortunately you need to be a paid subscriber for compatibility with the card and that's just a whole other level of commitment. I'm happy with the Roxio software as it does/should do all I need it to at current.

[Seisoku]

Yeah paying for Xsplit is kind of meh, Especially now that OBS is starting to pick up momentum, but OBS is not compatible with Roxio's card. It's a lot easier on CPUs, so I'd prefer using it, I'd like to see it support external capture cards in the future such as this.

[ogdens]

Let Roxio know what features you would like to see.

 

Open your program, select Help