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malleus

No Signal - Have To Unplug Device Every Time To Get It Running

Question

I'm having a very annoying problem with the device. It's hooked up to my Xbox and my monitor/TV via HDMI and the recording device is a laptop with the following specifications:

Intel® Core™ i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

6144MB RAM

Windows 8

NVIDIA GeForce GT 635M

 

If I turn on my Xbox I always have to unplug the device and plug it back in first, before I get a picture on the monitor/TV and the capture software doesn't recognise that the Xbox is turned on as well. It just says "No Signal."

 

I looked around the forum, but most threads with similar topics are dead ends or don't cover my problem.

 

Thanks for the help in advance!

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15 answers to this question

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What about on your other PC???

 

You had posted before and said that it was a Desktop...

 

Do you ever get beyond the No Signal on your PC?

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Hi Jim,

Thanks for your reply.

 

What gave you the impression my computer would be a desktop?

Just to clarify, I get beyond No Signal on the laptop - but after a reboot, I always have to unplug the Roxio and plug it back in first for it to work. Afterwards it just works fine, but I can't just fire up the Xbox and play anymore, which is quite annoying. There is always some fiddling around necessary for it to work.

 

About the desktop: I can't test the Roxio on another computer at the moment.

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It was in another Topic you posted in ~ rechecking it was the OP who said that...

 

I don't think anyone else has this issue so it might just be something unique to your Laptop ;)

Edited by Jim_Hardin

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That's a bit of a conversation stopper, don't you think?

 

The Roxio plugged into my computer is not functioning as intended. Naturally I'm going to the product forums for Roxio, instead of the product forums for my laptop, as all devices I use with the laptop work just fine. This includes a Hauppage HD PVR.

So I'm still looking for a clever person who might know what causes the problem.

 

Thanks in advance for all helpful replies!

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That's a bit of a conversation stopper, don't you think?

 

The Roxio plugged into my computer is not functioning as intended. Naturally I'm going to the product forums for Roxio, instead of the product forums for my laptop, as all devices I use with the laptop work just fine. This includes a Hauppage HD PVR.

So I'm still looking for a clever person who might know what causes the problem.

 

Thanks in advance for all helpful replies!

 

Have your power options settings changed?

 

Is the PC set to sleep mode?

 

Some setting (bios/power) turn off/shut down USB ports.

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Have your power options settings changed?

 

Is the PC set to sleep mode?

 

Some setting (bios/power) turn off/shut down USB ports.

Thanks for your suggestion!

 

After I read your posting, I wanted to re-create the problem to check if it might be the USB settings in the Power Option and restarted my computer; of course this time it worked right away. Which could indicate that it is in fact related to timer setting. I'm going to check it out a bit later.

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It seems the Roxio doesn't like the USB port I had it assigned to. I plugged into another port and it seems to be working fine now.

I suspected that there might be something wrong with the USB port, but every other device seems to work just fine, only the Roxio doesn't work with it. Very strange.

 

I tried disabling the USB suspend setting, reinstalling drivers (USB and Roxio) and a BIOS updated.

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Luckily that's not the case here.

The Roxio requires 200 mA and had an entire 500mA port for itself. Other devices like USB powered hard drives or a USB powered DVD burner worked just fine.

The Roxio only doesn't work in that USB port but all other devices work just fine with it.

When you have eliminated the impossible - whatever remains - however improbable, must be the truth ;)

Edited by malleus

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Luckily that's not the case here.

The Roxio requires 200 mA and had an entire 500mA port for itself. Other devices like USB powered hard drives or a USB powered DVD burner worked just fine.

The Roxio only doesn't work in that USB port but all other devices work just fine with it.

When you have eliminated the impossible - whatever remains - however improbable, must be the truth ;)

 

What does this tab say for your RGC USB Device when it's plugged in?

 

post-97-0-22239700-1361114112_thumb.jpg

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Thanks for not giving up! I really appreciate it.

Where did you come up with the power requirement for the RGC, as I have never seen it posted anywhere???

You can view the power consumption of each device plugged into the USB port in the Power tab of the Hub properties. This information comes from the device and is not calculated by the computer. As a result, this is sometimes inaccurate or an estimate by the designer, but at least it's an indicator.

post-110106-0-14651800-1361133516_thumb.png

 

Thanks for the suggestion, cdanteek. It's unchecked (on all of them).

 

To make 100% sure it's not a power issue, the Roxio is on a USB 3.0 port since (900mA) and the same problem happened on it as well.

 

The only thing I can think of is that there might be something wrong with the HDMI input signal from Xbox to Roxio or from Roxio to monitor. That's hard to test without moving the entire setup to the downstairs TV, but the Xbox was plugged into the monitor for ages and it always worked just fine. So I'm thinking either the Roxio is not giving out the input signal correctly or the monitor is not picking it up. Actually, the latter can't be it, as I don't get a signal in the software either.

 

As you forums vets never heard of this problem before, I'm thinking of returning it and getting a new one.

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I'm having the exact same problem as Malleus. Although, even if I do plug it out and in, it doesn't work.

Sorry for the kind of thread hijack, but I hope that we can sort this out for both of us.

 

I have submitted a help request to the technical support team, I hope they can help.

Edited by Ozzypig

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Support helped a ton.

I don't know if this will help you, but they told me to check in my device manager for anything that could be conflicting with the capture box. Especially things that have little, yellow !s next to them.He reckoned that is was my USB camera messing with the capture box, so I unplugged it. Voila, it worked the first time I tried. No errors.

Although, I'm being sure to have the capture software up while starting my console up, that also seemed to help.

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Support helped a ton.

I don't know if this will help you, but they told me to check in my device manager for anything that could be conflicting with the capture box. Especially things that have little, yellow !s next to them.He reckoned that is was my USB camera messing with the capture box, so I unplugged it. Voila, it worked the first time I tried. No errors.

Although, I'm being sure to have the capture software up while starting my console up, that also seemed to help.

 

Thanks Ozzy. I'm going to try both solutions.

Much appreciated!

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