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Installation Not Accepting Cd Key


rjsj
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I hope this is the correct forum... Recently bought the Easy LP to MP3 from local store and when installing it asks for a Product key. The cd key on the software envelope does not match the format of the product key and it will not install. Tried different ways to enter cd key and watched the letters vs numbers errors. Hit Roxio's website and cannot find an easy way to get any support, even calling the support number which directed me back to the website. Has anyone experienced this or found an easy way to get tech support?

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What are these format??? :huh:

 

The CD Key of the Red Box edition is typical of all Roxio Products consisting of 2 characters followed by 3 blocks of 5 ~ xx-xxxxx-xxxxx-xxxxx

 

I have 13 products that conform to that going back to ECD 5!

 

What is different in your encounter???

 

Where did you get this? (another product has had problems similar to this)

 

Tech Support is not easy these days, it is after you Registar ~ see the Catch 22 in that :lol:

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You are correct in that during installation the Product key format asked for is xx-xxxxx-xxxxx-xxxxx

but the CD Key on the disc envolpe is in the format as xxxxxx-xxxxxx:xx-xx

 

software was bought off the software shelf at our local Best Buy. I double checked all guides and equipment within the red box and the only key to be found is the cd key.

 

you are correct in saying tech support is difficult (i'd say impossible) to get at from their website.

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You are correct in that during installation the Product key format asked for is xx-xxxxx-xxxxx-xxxxx

but the CD Key on the disc envolpe is in the format as xxxxxx-xxxxxx:xx-xx

 

software was bought off the software shelf at our local Best Buy. I double checked all guides and equipment within the red box and the only key to be found is the cd key.

 

you are correct in saying tech support is difficult (i'd say impossible) to get at from their website.

 

Return the product to Best Buy, ask for a manager and explain the CD Key debacle.

 

If for some reason they don't believe you tell the manager to have the Geek Squad try and install it.

 

Have them exchange the product and check the CD Key before leaving the store.

 

Where did you get this? (another product has had problems similar to this)

 

Jim's quote above pertains to EV2D3 Plus bought from Best Buy. That problem was the product got activated somehow when it's bought in the store and that wasn't happening. The error was, after entering the CD Key, the product has not been activated.

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  • 3 weeks later...

I took the software back to our local Best Buy and politely explained the situation to the customer service rep. Even mentioning that I tried to contact the software's tech support (which is impossible) via website for a new cd due to the installation problem. I did ask for the 'geek squad' to verify the error I was getting on both my XP and Win 7 system to show it was a problem with how the software was bundled. Her response was that I was outside their 30-day return window - they could not take it back or exchange it. Still being polite, I asked to speak with a manager which was at least a 10 minute wait before the same rep returned with a 1-800 to call and that the 'geek squad' could still try to load the software, but there would be no return or exchange. Never did get to speak with the store's manager, I guess they were too busy hiding in the back, and the 1-800 number she gave me was out of service.

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I took the software back to our local Best Buy and politely explained the situation to the customer service rep. Even mentioning that I tried to contact the software's tech support (which is impossible) via website for a new cd due to the installation problem. I did ask for the 'geek squad' to verify the error I was getting on both my XP and Win 7 system to show it was a problem with how the software was bundled. Her response was that I was outside their 30-day return window - they could not take it back or exchange it. Still being polite, I asked to speak with a manager which was at least a 10 minute wait before the same rep returned with a 1-800 to call and that the 'geek squad' could still try to load the software, but there would be no return or exchange. Never did get to speak with the store's manager, I guess they were too busy hiding in the back, and the 1-800 number she gave me was out of service.

 

Not being a Roxio/Corel employee I can't promise anything.

 

Let me see if our Roxio contact can help?

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