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No Signal


Thibault
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Hello,

 

I just received my Roxio Game Capture HD Pro :)

This is what i did:

- installed the software correctly (i think...)

- Connected my WII U system to the Game Capture HD Pro (with 2 hdmi cables)

- Connected my GameCap to the computer

- Opened the capture software

This is what i get:

screenshot129qg.jpg

 

Device manager:

roxiogamecap1.png

 

When my computer is on and I detach my Roxio Gamecap and then attach it again to my computer, i'm getting the windows 'usb-plugged in-sound' continual and the Roxio Gamecap isn't displayed in the device manager anymore :s

I'm also getting the error 'Driver for unknown device is not installed'.

How could we solve this?

 

Many thanks in advance !!!

Thibault

Edited by Thibault
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I even got a blue stop screen when I tried to reconnect my Gamecap to my computer with my DVD player connected to my Gamecap (hdmi) :o

And now the Roxio isn't displayed in my Device manager anymore.

 

I have now connected my Roxio directly to my computer (without the usb hub) and now it is immediately found on my computer, but still no image in roxio game capture hd pro software.

Oh, and on my tv i'm getting the error 'Resolution not supperted, change the resolution of the extern device'.

Edited by Thibault
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The Green, "No Signal", indicates the Device is not recognized...

 

If it were, and was not receiving a signal, it shows up in Red.

 

I does show up in your Device Manager, which is odd <_<

 

I am a little concerned with the 2 warning flags you have in there...

 

Do they disappear if you unplug the devcie???

 

You appear to have a USB Hub on your PC... DO NOT plug the RGC device into the hub, stick to the powered ports.

 

(edited after 2nd Post)

 

I think what you want to do is try a repair but make sure you do it this way...

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Remove the Device and set it aside for later.

 

Now insert your Roxio Disc - run Install.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Let's see what that does for you ;)

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What connections are you using, HDMI?

 

There not any Scart adapters anywhere in the mix?

 

By the way, Very Good idea to try a DVD Player! ;)

 

You TV is getting its' signal from the Output side of the RGC, correct?

 

Double check the connections - unplug and reinsert.

 

Did the other warning flags in your Device Manager go away?

 

Did you try other USB ports for you RGC? (it uses a lot of power and not all ports can provide it)

 

Tell us your PC specs, like what I list in my signature block.

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What connections are you using, HDMI?

Yes, i'm only using HDMI (So, hdmi cable from console/dvd-player to roxio and hdmi cable from Roxio to tv).

You TV is getting its' signal from the Output side of the RGC, correct?

And yes, everything is connected the right way and I am getting signal on my TV.

Double check the connections - unplug and reinsert.

Done, no success

Did the other warning flags in your Device Manager go away?

I still have the warning flag at the 'Unknown Device (onbekend apparaat).

Below you'll see the properties of the unknown device:

onbekend3.png

onbekend2.png

onbekend1.png

Did you try other USB ports for you RGC? (it uses a lot of power and not all ports can provide it)

Done, no success

Tell us your PC specs, like what I list in my signature block.

You can see a complete report of my pc here

 

And oh, If I try to go to the options menu in the software, the software crashes.

The software crashes a lot ...

 

Many thanks !

Edited by Thibault
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It works !!!!

I installed it again, this time the english version and with the gamecap already connected before the installation.

The GameCap is now connected to the output of my receiver, so all my game consoles works and I don't have to change a single cable :')

Many thanks !!!!!!

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I just have one more problem and that is that I don't have audio when I record.

But that's logical since I use a receiver.

I'll have to look for a way that the receiver enclouses the sound to the hdmi output.

But again many thanks for your help !

Glad to hear you got it working...

 

Was your Win7 installed in English as well???

 

No Audio :huh: ???

You mentioned using a Recieiver... I assume you have speaker wires from your console to it but does the game console have a setting that allows the audio to go to the audio outlets AND the HDMI at the same time?

 

Is Windows set to record from your sound card???

 

There would be one other way but answer these 2 before we get into the alternate ;)

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