Photosuite 13 Has Stopped Working - Fogs Out On File Open Or Save

[vernierdial]

creator 2012, photosuite 13, was working fine during the summer. Now it fails to open files - will grey out / fog over the screen, and eventually get a dialog "photosuite 13 has stopped working" and then it closes. If have photosuite open and double-click a picture in explorer, it will appear in photosuite, it can be edited. However, trying to do file/save yields the very same fogged over windows and the same not responding failure.

Based on what little i found online, have already used revo uninstaller to remove creator 12, then reinstalled, still have the very same problem.

[vernierdial]

oh - win7 64bit, 4gb ram, pentium G630, hdd 3/4 empty, been scanned for virus, no other programs having any problems.

[cdanteek]

oh - win7 64bit, 4gb ram, pentium G630, hdd 3/4 empty, been scanned for virus, no other programs having any problems.

 

Following this, http://corel.force.c...kA060000000L3eQ

 

Put the disc in a drive and when the installer offers repair run it and reboot the PC,

 

Post back if that helped.

[vernierdial]

windows update are (and were already) current. The directx issue is taken care of by windows updates. The link for dvd firmware updates is dead, but i checked the dell website, there aren't any.

The repair from cd ran fine, made no difference, not surprising considering i just did a complete uninstall and reinstall, which also did not fix the problem.

I should mention this problem happens if photosuite is started from Creator, or if it is started stand-alone. VideoWave also has this problem. The data burning app and the music editing app both work fine, but they don't use File/Open, they have an Add+ button...

Anything else that can be examined? This is such a basic problem, there must be some way to create a log or dump or something...

[vernierdial]

Well, never mind. The decision has been made to remove Roxio from both machines, & move to another product, probably nero.

 

That 14 days of tech support really paid off here...