Had to reinstall. Used to have Platinum, now it's Basic

[DrDapsoy]

I recently had to do a full system recovery and lost my ECDC 5 Platinum. I have the installation disk for the basic edition which is what I used to reinstall the program. I also have the "roxio bonus cd." I registered my product when I got it years ago and I have the code. I just can't seem to figure out how to upgrade to the platinum edition which I paid for and should still be able to use. Thanks in advance for the help.

[Brendon]

Hi there,

 

The only way you can upgrade from Basic to Platinum is to remove Basic and then install Platinum. There's no software upgrade path possible, as they're quite different programs.

 

I don't know what your "Roxio bonus CD" is. Can you tell me more about it?

How did you get it, and what is is supposed to do?

 

If you are an owner of 5 Platinum you still have rights to use it. It's just you need a Platinum installer disc or a copy of the old "ESD" electronic software distribution (on-line sales version) software to install it, after you remove Basic.

 

Even if you did buy Version 5 ESD on line (and you've indicated you didn't) I don't think you'll be able to get another copy of that from Roxio since version 5 has been "unsupported" for quite a time now. [support for version 6 was finished last week]

[DrDapsoy]

The bonus disc is just other software offers I think, nothing really. Thanks for the response. Is there anything I can do besides buying ECDC5 Platinum off eBay? It's a great program that I was very accustomed to and I don't really want to purchase a new version.

[Brendon]

Hi again,

 

I'm afraid that if you really want Platinum instead of the Basic which you've installed, you'll need to locate and buy a copy.

 

I agree that it's an excellent piece of software, but there truly isn't a way you can physically upgrade from Basic - they are different program sets or suites, and it isn't like some other software (like the German disc burning software with the Roman name) where you get greater or less function depending on the serial number you give it.

 

If Basic doesn't have what you need, you will have to go find and buy a Platinum installer CD. The version 5 updates are still available on a Roxio site I think, but that won't last forever so I'd suggest you download the necessary updates and burn them to disc.